This accessibility statement applies to the Buy an NHS Hormone Replacement Therapy Prescription Prepayment Certificate website.
This website is run by the NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate the website using speech recognition software (including the most recent version of Voice Control and Dragon)
- listen to most of the website using a screen reader (including the most recent version of NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible, as:
- images on the check your answers screen are not read out through screen reader software
- card payment screens contain missing or empty form labels that can make it difficult for screen reader users
- screen reader users may face difficulties while navigating through autocomplete input field
- card payment screens mislabel some links as buttons which may make it difficult to understand the purpose of the link
- card payment screens skip a heading level which makes navigation hard for keyboard and screen reader users
- card payment screens contain suspicious link text, which means that it might not be clear where the link will take you
How to request content in an accessible format
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us by:
Email: accessibility@nhsbsa.nhs.uk
We’ll consider your request and get back to you in 5 working days.
This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us by:
Email: accessibility@nhsbsa.nhs.uk
This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contact us
For all queries not accessibility related, you can contact us by:
Email: nhsbsa.hrt-ppc@nhsbsa.nhs.uk
Technical information about this website’s accessibility
The NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Images on the check your answers screen are not read out through screen reader software. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content).
Card payment screens contain missing or empty form labels that can make it difficult for screen reader users. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships), 2.4.6 (Headings and Labels), 3.3.2 (Labels or Instructions).
Screen reader users may face difficulties while navigating through autocomplete input field. This fails WCAG 2.1 success criterion 2.1 (Keyboard Accessible).
Card payment screens mislabel some links as buttons which may make it difficult to understand the purpose of the link. This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose).
Card payment screens skip a heading level which makes navigation hard for keyboard and screen reader users. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships), 2.4.1 (Bypass Blocks), 2.4.6 (Headings and Labels).
Card payment screens contain suspicious link text, which means that it might not be clear where the link will take you. This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose (In Context)).
When we publish new content we’ll make sure it meets accessibility standards.
What we’re doing to improve accessibility
We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.
Every new released website will be designed, built and tested to meet ‘AA’ standards by default.
Preparation of this accessibility statement
This statement was prepared on 6 February 2023. It was last reviewed on 26 September 2023.
This website was last tested on 26 September 2023. The test was carried out by the NHSBSA test and development teams.
We tested all of the website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.
We run each webpage through automated Wave, Lighthouse and Axe accessibility tools then manually test with screen readers (NVDA and VoiceOver) and standards checklists.
We run representative user journey tests through speech recognition software (Dragon and Voice Control).
These checklists contain standards that have been compiled using WCAG, the NHS service manual and the Government Digital Service (GDS) guidance.