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Use of artificial intelligence in telephone calls privacy notice
The NHS Business Services Authority (NHSBSA) is responsible for this service.
Why we process your information
We may use Amazon Connect when you call our Customer Contact Centre. This helps us improve how your call is handled, by:
quickly…
eRD resources for GP practices
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About the eRD resources page
Our GP Assurance team are working in collaboration with prescribers and dispensers to help them realise the benefits of increased eRD use. We've created a library of resources to help you.
eRD set up…
About the Injury Benefits Scheme
We administer the NHS Injury Benefits Scheme.
If you have sustained an injury or contracted a disease which is wholly or mainly attributable to NHS employment or NHS duties, The NHS Injury Benefits Scheme provides an annual income to an employee…
Permanent Injury Benefit (PIB)
The Permanent Injury Benefit (PIB) under the NHS Injury Benefits Scheme is no longer available to people who sustain an injury or contract a disease due to NHS employment on or after 31 March 2013. We'll process injury benefit applications received…
Sub ICB Locations
ICB restructure July 2022
From 1 July 2022, Integrated Care Boards (ICBs) have replaced Strategic Information Partnerships (STPs). Clinical Commissioning Groups (CCGs) are now Sub-ICB Locations (SICBLs).
You can find more information about these…
An update from the Data Management team
Our Data Management team have provided the following updates for employers.
Duplication of Data
A high volume of data is being submitted onto the system when the original input has gone into error.
If the data has already been submitted either…
Personalisation of recall intervals
As highlighted in NHS England’s first stage of Dental Reform letter, data is required covering a patient’s oral health at the point of check-up. Therefore, we’ve made some changes to the clinical data set to include new items:
Highest BPE sextant…
Patient prescription charges
It's important that you sort your prescriptions into chargeable and exempt groups to make sure you get the right reimbursement.
Prescription charges and your reimbursement
When dispensing contractors send their prescription forms to us for…
Community Pharmacy Seasonal Influenza Vaccination Advanced Service
Any community pharmacy in England can provide the service, as long as it:
has a consultation room
can procure the vaccination
can meet the data recording requirements
has appropriately trained staff
The latest terms and fees for the service…
Claiming for Temporary Injury Allowance
The following are examples of situations where you may be considered for Temporary Injury Allowance (TIA) as long as you're on sick leave with reduced earnings:
an injury sustained on duty due to a specific incident (e.g. falling off a ladder,…