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We provide support to our customers by email. If you'd prefer us to respond on Microsoft Teams or by phone, state this at the beginning of your message when you make your enquiry. Our support team is available Monday to Friday, from 8am to 4pm. We…

Each year, you'll get either a Total Reward Statement (TRS) or an Annual Benefit Statement (ABS). The type of statement you'll get is based on your circumstances. What TRS is  Total Reward Statements are…

To fulfill our role as your employer, we must hold certain information about you. We need to obtain this information fairly and lawfully, so you'll probably already be aware of what we hold. Why we process your information In our role as your…

This page was last updated on 19 May 2025. The NHS Business Services Authority (NHSBSA) provides services on behalf of the NHS. As Data Controller, we are responsible for how your information is used and explaining that to you. Why we process…

Our principles are our constants. They are important to us and we believe that they are the things we need to focus on to be a successful and healthy DDaT operation. We do not expect them to change over time, they will always be a priority for us…

The NHS Community Pharmacist Consultation Service (CPCS) is a national Advanced Service to refer patients requiring low acuity advice, treatment and urgent repeat prescriptions to community pharmacies. The service aims to reduce pressure on the…

If you require access to a specific set of dental data this can be requested in different ways. This page details the options available and provides more information on the process involved in each. Academic Research requests (patient…

We provide actionable insight through data science and advanced analytics. We do this using collaboration, innovation and experimentation.  We work across the NHSBSA, and with external organisations such as NHS England, to provide new insights from…

New HMRC lump sum allowances from 6 April 2024 As part of their Spring Budget 2023, the government announced the removal of the lifetime allowance charge from 6 April 2023 and lifetime allowance from 6 April 2024. The Finance Act 2024 amended the…

From 1 October 2022, NHS England is introducing changes to the dental contract. These changes are referenced in NHS England’s first stage of Dental Reform letter and affects all NHS dental teams in England. To support the dental contract changes,…