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Key activities employers must undertake.To do listWe provide overviews on activities that we advise you do to prepare your employees and organisation for:Annual Benefits Statements to do list (Excel: 11KB)Total Rewards Statements to do list (Excel:…

These were agreed and approved by the NHSBSA Board on 14 May 2026. They are due for review in May 2027.1. Role and duties of the Board1.1 The Board is the overall governing body of the NHS Business Services Authority (NHSBSA).1.2 Board members must…

QueriesIf we have any queries, we’ll email the original sender of the notification. No changes can be made to our systems until we receive a satisfactory response to the query. More complex queries can be discussed by telephone, but must…

The NHS Business Services Authority (NHS Pensions) administers the NHS Pension Schemes in England and Wales on behalf of the Secretary of State for Health and Social Care in accordance with the regulations which govern the schemes.Why we process…

Meeting held at 9:00am on 9 May 2024 in Stella House, Newcastle Upon Tyne.  Present:  Sue Douthwaite, Chair Michael Brodie, Chief Executive Kathy Gillatt, Non-Executive Director David Leather, Non-Executive Director Randeep Sidhu,…

Each year, you'll get either a Total Reward Statement (TRS) or an Annual Benefit Statement (ABS).The type of statement you'll get is based on your circumstances. What TRS is Total Reward…

Meeting held at 9:00am on 17 September 2024 at Stella House, Newcastle Upon Tyne.  Present:  Sue Douthwaite, Chair Michael Brodie, Chief Executive Kathy Gillatt, Non-Executive Director David Leather, Non-Executive Director Randeep…

We anticipate that the Greenbury functionality within Pensions Online (POL) will be available from Monday 5 January 2026. Please provide the best estimated pay figure, as you can only make one submission. Requests for disclosure information should…

P60s and Advice of PaymentsP60s and Advice of Payments (AOPs) will typically arrive by the end of May. These will be sent in batches with the 2026 Pensioner Newsletter.Only contact us if you have not received your pack by 1 June 2026.Jump to:…

NHS employers can contact NHS Pensions by our online form, phone, post or email (not general enquiries).General enquiries Contact us using our online formOur online form is the easiest way to contact us.Choose the 'employer' option.Contact…