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If you have a query about Pensions Online (POL) you are now able to contact us by the telephone helpline once again. Lines are open between 8am – 6pm and our Customer Contact Centre are available to support with your calls about e-forms, the…

From 1 April 2025, the tiered contribution ranges to work out the contribution rate a member pays for membership of the Scheme has changed. The new ranges are: Pensionable pay ranges from 1 April 2025 Contribution rates from 1 April…

Reconcile invoices for FP10 and FP10HP forms To reconcile forms dispensed by a community pharmacist, you'll need access to the Itemised Prescribing Payment (IPP) Report and the Remuneration Report. You can find these in ePACT2. View our guide on…

Depending on your circumstances, you may be entitled to more support through the NHS Bursary. Dependants Allowance You’re eligible for Dependants Allowance if you have anyone who is wholly or mainly financially dependent on you during your…

Access for registered users via ePACT2. The IPP report: shows the reimbursement costs for each prescribing organisation for prescriptions dispensed by pharmacy and appliance contractors is used by NHS England to calculate the charge shown in…

We are continuing to make progress in the timeliness of first pension payments with a total of 3731 applications paid in February so far (25 February) 96.05% were paid either early or on time. The total applications on hand remain stable despite it…

We suspended several steps in the data escalation process whilst we dealt with COVID-19 as we felt from an employer's and a Pension Team perspective, we all made significant adjustment to ways of working. The timeframes were lapsed and we stopped…

Following a period of consultation, the Department of Health and Social Care (DHSC) has implemented changes to the NHS Pension Scheme to enable members with 1995 Section benefits who retire and return to re-join the Scheme from 1 April 2023.…

For those Employing Authorities who do not utilise or have not onboarded the Making Contribution Payments (MCP) or (Pensions Online) POL platforms we would like to remind you to include a payment remittance when submitting your contribution payments…

The employer toolkit offers guidance and support throughout the statement delivery. The toolkit includes: your to do list, which explains your role as an employer and your key milestones guidance on promoting the statements to your employees…