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In December, ESR provided NHS Pensions with a data cut that gave access to employees’ work email addresses. The intention is to hold these email addresses on the member records so that we can contact members about their pension and associated…

In order to prevent double handling and potential delays, please only direct each query into the one relevant account. Below are the accounts that NHS Pensions expect employers to use and the reasons the account should be used for: Email…

The NHS Business Services Authority (NHSBSA) is responsible for this service. Why we process your information We may record telephone calls you make to our customer contact centre to: check for mistakes train staff prevent, detect,…

Annual refresh                                     Following the TRS Pensions data cut on the 22 June, the pension calculations have now been completed and passed across to our ESR colleagues to create the new statements. In accordance with the…

We are in the process of conducting a review due to non-receipt of essential member data, in particular year end updates. We will work closely with employers during this exercise and there will be an initial contact with the Finance Director or…

The Government Gateway route to access your Total Reward Statement (TRS) will be decommissioned on the 12 December 2018 and replaced by the Government-wide Verify service. This is a trusted, safe and secure way to prove who you are online. GOV.UK…

This year the Annual Allowance team have experienced a much higher receipt of work requests than in previous years. Particularly, the requests for ‘On-Demand’ statements have doubled and more recently we have been unable to meet the three month…

Pensions Online (POL) error handling has a facility for employers to submit a comment on an error, to the NHS Pensions Data Management Teams. Employers are asked to submit comments where additional information can be provided to enable NHS Pensions…

Employers are reminded of the importance of using the correct termination code when closing down a pension record normally from the beginning of the next pay period. Exit code 16 should be used for all cases where the member continues to work but…

Activities we carry out We support GPs, Integrated Care Boards (ICBs), Primary Care Networks (PCNs) and Health Innovation Networks with the Electronic Prescription Service (EPS), electronic Repeat Dispensing (eRD): EPS We're working with partner…