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We’ve worked with NHS England and the Department of Health and Social Care to make payments of £300million to 10,000 community pharmacies. The payments are to support the unprecedented demand on their services and to reflect their outstanding…

We're using our expertise to deliver high volume national payments services. Emergency Placement Scheme We’ll administer the scheme should it be required under the Coronavirus Bill March 2020. The scheme compensates individuals undertaking…

Emergency Placement Scheme We’ll administer the scheme should it be required under the Coronavirus Bill March 2020. The scheme compensates individuals undertaking emergency volunteering for loss of income and/or expenses incurred.   Cash flow…

We're working at a national and local scale to help identify patients suitable for eRD and maximise its use.  Maximising eRD will help to: cut down visits to GP practices and community pharmacies support…

We’re supporting initiatives from DHSC, NHSE/I along with Academic Health Science Networks (AHSNs) and other specialist providers. We’ve been involved in over 15 specific activities across Pharmacy, Ophthalmic and General Practice.

We’ve set up a contact centre helpline to support schools get additional COVID-19 testing kits for staff who are symptomatic. This ensures that staff who test negative can return to work quickly, which helps the continuity of education for students…

We’re supporting Public Health England and the Department for Education by delivering an additional channel of support for COVID-19 leads at universities and higher education providers. Our trained advisors are undertaking risk assessments to…

We’re providing advice and support to Care England to deliver a new platform for recruitment into social care COVID-19 roles to increase the number of people applying and working in the social care sector.

The NHS Business Services Authority provided contact centre support for phase 1 of the NHS COVID-19 contact tracing app. Our contact centre was open 24 hours a day for users on the Isle Of Wight who were symptomatic and needed to order a home test…

We're encouraging midwives, practice nurses and health visitors to sign up to the digital service to help reduce the waiting time for paper applications to be processed during the pandemic. Pregnant and new…