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We worked with the Department for Health and Social Care and Public Health England to create a set of coronavirus (COVID-19) absence reporting codes in ESR. ESR is the national payroll and HR platform for the NHS which we own and operate on behalf…

We’re working with LinkedIn, Azunda and Reed to prioritise COVID-19 related roles advertised through our NHS Jobs platform and help encourage more staff to the NHS frontline. Both sites have provided their services free of charge and are…

We've supported NHSBT by sending text messages to over 65,000 people which directed them to a link where they could volunteer to donate. In the first two days, over 10,000 people signed up as potential donors. We're also sending text messages to…

We're helping to send daily texts from the NHS to new patients who register their coronavirus symptoms and contact details with the 111 online service. Messages are sent to people who have been asked to self…

Working with a range of NHS organisations, we've helped to identify people who are at particular risk from coronavirus and need extra shielding arrangements.  Clinicians from NHS England and Innovation, NHS Digital and Public Health England defined…

We’ve created a customer service team to look after all former NHS clinicians who want to return to work during the coronavirus (COVID-19) outbreak. The team was set up at very short notice within our HR Shared Services in response to a request…

During the coronavirus (COVID-19) outbreak, dental practices in England are triaging patients and where necessary, referring them to a local Urgent Dental Care hub. All data collected during the triage calls must be captured, stored and available…

Our NHS Jobs COVID-19 indicator tool on the NHS Jobs platform helps users to find roles related to COVID-19. Since it's launch, we've had 9,641 vacancies advertised  with over 9.5 million advert views and…

Our contact centre gives coronavirus helpline support to callers ringing the 111 service.  We set up the dedicated helpline at the request of Public Health England (PHE) and at short notice.  Within 12 hours we: trained 50 agents developed…

We worked with NHSX and mobile and broadband service providers to ensure all NHS frontline staff had high-quality connections even when working from home. NHS frontline staff needed to be able to undertake clinical activities remotely without…