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Help and support for applicants

We've published a range of information and resources to support applicants with the new NHS Jobs service.

Latest system release information

How to access the new NHS Jobs service 

When applying for a job which is advertised on the new NHS Jobs service, you’ll be redirected from the current service to the new NHS Jobs service on selecting Apply for this role.

A redirection message will be displayed, and the job advert will open in the new NHS Jobs service. You can Create an account or Sign in and complete your application.

The applicant hub

The applicant hub is for users of NHS Jobs. Through the applicant hub, you can sign into your applicant dashboard, see frequently asked questions (FAQs) and access different help and support links.

Resources to help you use the applicant hub in NHS Jobs

How to use the applicant hub in NHS Jobs - user guide (PDF: 283KB)

Watch our video on how to use the applicant hub in NHS Jobs on YouTube

Creating an account and signing in

NHS Jobs will send confirmation of your username and password to the email address you provided.

Creating an NHS Jobs account

If you're a new user you will need to create an account. You will need to enter an email address and create a password.

Signing in to your NHS Jobs account

If you're an existing user you can sign in with your details. You must use your email address and password you used when creating your account.

Resources to help you create and sign in to your NHS Jobs account

How to create an account in NHS Jobs - user guide (PDF: 222KB)How to sign into your NHS Jobs account - user guide (PDF: 320KB)​​​

Watch our video on how to create and sign in to our NHS Jobs account on YouTube

Choosing a password  ​​​​​

When you first log in, you'll be prompted to change your password. Choose a secure password that only you know.

Your password needs to include:

  • a number
  • a mixture of upper and lowercase letters
  • 12 characters or more

Resetting your password

If you've forgotten your password you can reset it yourself on the Sign in page.

Follow the Forgot your password link and enter your email address.

You'll receive an email to your registered address with a password reset link.

Resources to help you reset your password

Watch our video on resetting your NHS Jobs password on YouTube

Locked accounts

Your account will be locked if you enter your username or password incorrectly 5 times.

In this scenario, you must wait 20 minutes before signing in and selecting Forgotten password to reset your password.

Apply for a job

To apply for a job, you'll need to provide the following information:

  • right to work in the UK
  • academic qualifications
  • professional and vocational training
  • current or past jobs
  • skills for the job

If you have an existing NHS Jobs account with a saved profile, you can copy and paste the information from your current NHS Jobs account to the new NHS Jobs service.

Resources to help you apply for a job

How to apply for a job in NHS Jobs - user guide (PDF: 6.01MB)

Watch our video on how to apply for a job in NHS Jobs on YouTube

Respond to an interview

If you've been shortlisted for a vacancy, you'll receive an email confirmation with a link to respond to the interview invitation. You can either:

  • accept the interview date and time
  • decline the interview date and time

Resources to help you respond to an interview

How to respond to an interview in NHS Jobs - user guide (PDF: 1.08MB)

Watch our video on how to respond to an invite to interview in NHS Jobs on YouTube

Respond to an offer

If you've been made a job offer, you'll receive an email confirmation with a link to respond to the offer. You can either:

  • accept the offer
  • reject the offer
  • make changes or ask a question

Resources to help you respond to a job offer

How to respond to a job offer in NHS Jobs - user guide (PDF: 1.63MB)

Watch our video on how to respond to an offer in NHS Jobs on YouTube

Give a reference

If an applicant has provided your details as a referee, you will receive an email with a link to provide the reference details.

You will be asked to check the information the applicant has provided and answer some questions before completing a declaration and sending this information to the employer.

You will need to create an account if you do not already have one.

Resources to help you give a reference

How to give a reference in NHS Jobs - user guide (PDF: 1.18MB)

Pre-employment checks

If you've accepted a job offer for a vacancy, you can now view the referee details which you have previously provided and add your home address, which the employer will verify.

All other checks need to be completed outside of the system directly with the employer and you can view information about how to complete them in the NHS Jobs system.

Resources to help you complete pre-employment checks

How to complete pre-employment checks in NHS Jobs - user guide (PDF: 1.07MB)

Respond to a contract

If your pre-employment checks are complete, the employer can send you your contract of employment. You'll receive an email notification with a link to your account where you can sign in to view your contract. You can either:

  • accept the contract
  • reject the contract
  • make changes or ask a question

Resources to help you respond to a contract:

How to respond to a contract offer in NHS Jobs - user guide (PDF: 681KB)

Watch our video on how to respond to a contract in NHS Jobs on YouTube

​Contact and support 

If your query relates to the job vacancy you’re applying for, you will need to contact the employer directly. You can find their contact information on the right hand side of the job advert.

For help and support with using the new NHS jobs system, you can contact the NHS Jobs team by:

Telephone: 0300 330 1013
Email: nhsbsa.nhsjobs@nhsbsa.nhs.uk

We're available Monday to Friday between 8am and 6pm, Saturday between 9am and 3pm and we are closed over bank holidays.Find out about call charges