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Help and support for applicants

We've published information to support applicants with the new NHS Jobs service.​

Latest system release information

This table provides the latest system release information as of 23 April 2020.

Improvement Description Benefit and value

Respond to an offer

The candidate can accept, reject or ask for more information on receiving an offer.

The candidate will also be asked to provide referee details before confirming to accept the offer.

Ability for the candidates to do more of the recruitment process online, within the NHS Jobs system.

COVID-19 option added to vacancies

Applicants can search for COVID-19 roles displayed by a red icon.

Applicants can easily find COVID-19 vacancies.

CSAT survey link

Once an applicant has submitted an application and they select the link to provide feedback, they will be directed to Snap Surveys to provide feedback.

Any feedback provided via Snap Surveys can be monitored easily by the Continuous Improvement team.

The next system release provisional date is scheduled for 21 May 2020.

How to access the new NHS Jobs service 

If a job advert is advertised using the new NHS Jobs service, you'll be redirected from the current service to the new NHS Jobs service on selecting Apply for this role.

A redirection message will be displayed and the job advert will open in the new NHS Jobs service. You'll be able to select Create an account or Sign in and complete your application.

Creating an account

Even if you have an existing NHS Jobs account on our current service, you will still be required to create a new account on our new service. To do this, select Create an account on applying for a role.

Signing in

NHS Jobs will send confirmation of your username and password to the email address you provided.

Resources to help you sign in

How to sign in to your NHS Jobs account user guide (PDF: 55KB)

Choosing a password  ​​​​​

When you first log in, you'll be prompted to change your password. Choose a secure password that only you know.

Your password needs to include:

  • a number
  • a mixture of upper and lowercase letters
  • 12 characters or more
Resetting your password

If you've forgotten your password you can reset it yourself on the Sign in page.

Follow the Forgot your password link and enter your email address.

You'll receive an email to your registered address with a password reset link.

Resources to help you reset your password

How to reset your NHS Jobs password user guide (PDF: 280KB)

Locked accounts

Your account will be locked if you enter your username or password incorrectly 5 times.

In this scenario, you must wait 20 minutes before signing in and selecting Forgotten password to reset your password.

Applying for a vacancy

To apply for a vacancy, you'll need to provide the following information:

  • right to work in the UK
  • academic qualifications
  • professional and vocational training
  • current or past jobs
  • skills for the job

If you have an existing NHS Jobs account with a saved profile, you can copy and paste the information from your current NHS Jobs account to the new NHS Jobs service.

Resources to help you apply for a vacancy

NHS Jobs applying for a vacancy user guide for applicants (PDF: 1.6MB).

Responding to an interview

If you've been shortlisted for a vacancy, you'll receive an email confirmation with a link to respond to the interview invitation. You can either:

  • accept the interview date and time
  • decline the interview date and time

Resources to help you respond to an interview

NHS Jobs responding to an interview user guide for applicants (PDF: 440KB)​​​​​​

Responding to an offer

If you've been made a job offer for a vacancy, you'll receive an email confirmation with a link to respond to the offer. You can either:

  • accept the offer
  • reject the offer
  • make changes or ask a question

Resources to help you respond to an offer

NHS Jobs responding to an offer user guide for applicants (PDF: 652KB)

​Contact and support 

You can also contact the NHS Jobs team for support by:

Telephone: 0300 330 1013
Email: nhsbsa.nhsjobs@nhsbsa.nhs.uk

We're available Monday to Friday between 8am and 6pm and Saturday between 9am and 3pm.

Find out about call charges.