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Help and support for applicants

We've published information to support applicants with the new NHS Jobs service.

How to access the new NHS Jobs service 

If a job advert is advertised using the new NHS Jobs service, you'll be redirected from the current service to the new NHS Jobs service on selecting Apply for this role.

A redirection message will be displayed and the job advert will open in the new NHS Jobs service. You'll be able to select Create an account or Sign in and complete your application.


Creating an account

Even if you have an existing NHS Jobs account on our current service, you will still be required to create a new account on our new service. To do this, select Create an account on applying for a role.

Signing in

NHS Jobs will send confirmation of your username and password to the email address you provided.

Choosing a password  ​​​​​

When you first log in, you'll be prompted to change your password. Choose a secure password that only you know.

Your password needs to include:

  • a number
  • a mixture of upper and lowercase letters
  • 12 characters or more

Resetting your password

If you've forgotten your password you can reset it yourself on the Sign in page.

Follow the Forgot your password link and enter your email address.

You'll receive an email to your registered address with a password reset link.

Locked accounts

Your account will be locked if you enter your username or password incorrectly 5 times.

In this scenario, you must wait 20 minutes before signing in and selecting Forgotten password to reset your password.

Applying for a vacancy

To apply for a vacancy, you'll need to provide the following information:

  • right to work in the UK
  • academic qualifications
  • professional and vocational training
  • current or past jobs
  • skills for the job

If you have an existing NHS Jobs account with a saved profile, you can copy and paste the information from your current NHS Jobs account to the new NHS Jobs service.

Saving your job application information

Before sending your job application, you will be asked Do you want to save the information from this application?

If you select Yes, the following information will be saved for future applications:

  • about you (contact information and right to work status)
  • qualifications and training
  • job history
  • equality and diversity

If you select No, this information will not be saved and you'll be required to enter all the information again on the next application.

Viewing your job application information

It is recommended you download the job description and person specification for the job advert you are applying for as this information is not available once you have applied for the role and the advert has closed.

How to complete a previously saved application

To continue with an application in progress, select Sign In to access your NHS Jobs account and you will find the application under Applications in progress.

Responding to an interview invitation

If you've been shortlisted for a vacancy, you'll receive an email confirmation with a link to respond to the interview invitation: 

  • accept the interview date and time
  • decline the interview date and time

Contact and support 

You can also contact the NHS Jobs team for support by:

Telephone: 0300 330 1013

We're available Monday to Friday between 8am and 6pm and Saturday between 9am and 3pm.

Find out about call charges.