Our team is here to help employers administer the NHS Pension Scheme and can help with any queries you may have.
Our purpose is to:
- engage and educate employers and members
- escalate any issues
- act as the voice of employers
- ensure collaborative working within our organisation
Our team includes experienced administrators who:
- help to maintain the employer and stakeholder email accounts
- keep contact details up to date
- co-ordinate stakeholder events
As a team, we take an active role in:
- attending regional pension group meetings
- hosting some regional pensions special interest group meetings
- providing regular updates to employers
- delivering educational training events to members and employers
- providing one-to-one support for employers administering the Scheme
Contact us
Email [email protected] for all general employer queries, case progress updates, and providing supporting documentation or information relating to a request.
Email the Stakeholder Engagement Team at [email protected] for queries that include:
- meetings and forums requests
- educational needs
- escalation issues
- website information
If your organisation would like to request training or attendance directly from the Stakeholder Engagement Team, email [email protected] and a member of the team will get in touch to discuss your requirements further.
Reporting service incidents and suggesting improvements
To report service incidents and suggest improvements, you can use the service improvement and incident form (PDF: 149KB) to suggest improvements or raise issues.
The form must be sent to [email protected] by a named pensions administrator.
The Stakeholder Engagement Team will take forward any incidents reported. They'll ask the referrer to submit a business development form (PDF: 222KB) to their regional pension group (if applicable).
Use this flowchart for incidents and changes (PDF: 258KB) if you would like more information.
We'll reply to all requests with a full response. It will explain what we are doing to help or give a reason why a suggestion cannot be taken forward.
Read more about the NHS Pensions Service Improvement and Development Board in the terms of reference (PDF: 91KB).