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If you have any queries about the England Infected Blood Support Scheme (EIBSS), you can contact us by: Email: eibss@nhsbsa.nhs.uk Phone: 0300 330 1294 Monday to Friday, 9am to 5pm Find out about call charges You can write to us at: EIBSS NHS…

We provide active and deferred members with an Annual Benefit Statement (ABS). They’re also known as Total Reward Statements (TRS) and can be accessed via Electronic Staff Record (ESR). You can watch our video for information about how to request…

From 1 April 2025, the tiered contribution ranges to work out the contribution rate a member pays for membership of the Scheme has changed. The new ranges are: Pensionable pay ranges from 1 April 2025 Contribution rates from 1 April…

We’ve published this range of information and resources to help you apply for a volunteering opportunity using the NHS Volunteering service.  Find a volunteering opportunity with the NHS  You can find information about volunteering and…

Since the last update in March, we’ve been working hard to set up and test the new IP address to be able to share with you.  We’re finalising guidance and creating a new web page to help you with testing validation. We expect to be able to provide…

This page was last updated on 4 July 2025. Payments Payments Current processing times Payment of your retirement benefits Within 30 calendar days from the date of your retirement, or from the date we received all…

The option to purchase a PPC by Direct Debit will be unavailable on Sunday 13 July between 9.30am and 3pm This is due to planned maintenance on the service. A PPC could save you money if you pay for your NHS prescriptions.  The certificate…

Pension Awareness Week is all about helping to raise awareness of the importance of pensions. Throughout the week we’ll be sharing information on the NHS Pension Scheme, what it is and why it’s so important.  Alongside your salary, your NHS pension…

A Local Authority commissioning a public health service must determine whether the service will provide medicines and appliances to patients using FP10 prescriptions. The Local Authority will be responsible for the cost of FP10 prescriptions issued…

The PPC service we offer is for you, the customer. Your use of this service means you agree to the following terms and conditions. Definitions 'You' means the person named on the PPC. Legal identity The NHS Business Services Authority (NHSBSA)…