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This accessibility statement applies to the Low Income Scheme Form Ordering Online website. This website is run by the NHS Business Services Authority (NHSBSA). We want as many people as possible to be able to use this website. For example, that…

Meeting held at 9:00am on 10 July 2025 via web conference. Present:Sue Douthwaite, ChairMichael Brodie, Chief ExecutiveKathy Gillatt, Non-Executive DirectorMathew McKie, Non-Executive DirectorRandeep Sidhu, Non-Executive DirectorMel Tomlin, Non…

Employer responsibilitiesScheme awareness responsibilitiesAs the employer, we ask that you tell your employees about the Scheme and distribute communications materials provided by us.You should make sure that all subcontractors and temporary…

If you travelled to the UK and required emergency treatment during your stay but did not have your European Health Insurance Card (EHIC), contact your healthcare insurer in your home country to apply for a Provisional Replacement Certificate (PRC).…

This is a news article on behalf of the Department of Health and Social Care. A licensed version of Bisoprolol 5mg/5ml oral solution is now available. Therefore, for prescriptions dispensed in August 2025: where there is an endorsement for the…

We're currently working to migrate a number of reports from ISP to ePACT2 and the new public facing portal ‘Catalyst’.  We're removing access to a number of reports currently viewed via ISP on Friday 11 January 2019 in preparation of the…

From the 1 April 2020 a new organisation structure was implemented by the NHSBSA as agreed by NHS England. Reporting against this new structure will commence from April 2020 dispensing data which will be released mid-June 2020.  These…

Health Education England elearning for healthcare (HEE elfh) worked in partnership with the Academic Health Science Networks (AHSN), NHSX, NHS Digital and NHS Business Services Authority (NHSBSA) to create a new elearning programme. The elearning…

Last updated 27 February 2026Keeping your personal information secureAs an arm’s length body (ALB) to the Department of Health and Social Care and wider HM Government, we are bound to follow the HMG Security Policy Framework to make…

You can submit a claim for a refund if you have been charged for state-funded, medically necessary treatment whilst visiting: an EU country Norway Iceland Liechtenstein  Switzerland We'll assess your claim to decide whether…