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New postal address
From 20 February 2024 our postal address will change to:
NHS Pensions
PO Box 683
Unit 5
Newcastle upon Tyne
NE5 9EE
Don’t worry if you’ve sent any correspondence to our Bolton address, post will be automatically redirected to our new…
AVC, AP and ERRBO email addresses change
If you need to contact us about AVCs (Additional Voluntary Contributions), AP (Additional Pension), or ERRBO (Early Retirement Reduction Buy Out) please email us at nhsbsa.apavcreferrals@nhs.net.
These email accounts are no longer active:…
Contact EIBSS
If you have any queries about the England Infected Blood Support Scheme (EIBSS), you can contact us by:
Email: eibss@nhsbsa.nhs.uk
Phone: 0300 330 1294
Monday to Friday, 9am to 5pm
Find out about call charges
You can write to us at:
EIBSS
NHS…
Change to the employer pension queries email address
The email address for your employer pension queries is changing.
From 1 April 2021 please send your pension queries to nhsbsa.pensionsemployers@nhsbsa.nhs.uk
If you send your enquiry to the current nhsbsa.pensionsemployers@nhs.net account you…
Connecting to Pensions Online (POL)
The IP address for Pensions Online (POL) will be changing this summer.
We’ll soon be sending an email to all Pensions Online users with details of the new IP address. You’ll need to let your IT supplier know so they can implement any changes…
Connecting to Pensions Online (POL)
As mentioned in the February newsletter, the IP address for Pensions Online (POL) will be changing this summer. We’re finalising the technical details and support we’ll be able to provide as you work with your IT department or IT supplier to…
HC2 certificates (full help with health costs)
If you apply to the NHS Low Income Scheme and receive an HC2 certificate for full help with health costs, you’re entitled to:
free NHS prescriptions
free NHS dental treatment
free NHS sight tests
help with the cost of glasses or contact lenses…
Access to POL - urgent action may be required
Due to some employers having issues connecting to POL, we have been advised to amend the IP Address we use to host the site. This change will be implemented between 15:00 and 16:00 on Friday 2nd July and will result in a short outage during this…
Contact Data Services (previously Information Services)
Our support email addresses have changed
From 15 March 2023 we have replaced our support email addresses with one email address to make it easier to contact us: DataServicesSupport@nhsbsa.nhs.uk
You can use this email address to contact us for…