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Change to the employer pension queries email address

The email address for your employer pension queries is changing.

From 1 April 2021 please send your pension queries to  

If you send your enquiry to the current account you will receive a response asking you to forward your enquiry to the new email and your email will be deleted. This account will be closed from 1 April 2021.

Your queries will go directly to the Customer Contact Centre, who already respond to your telephone queries. They aim to respond to your email within 48 hours.  Any query that requires investigation will be referred to the Stakeholder Engagement Team and you will be notified about this.  

By making this change we aim to improve the service you receive.