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National coronavirus (COVID-19) diagnostics challenge triage service
We were asked by the Department of Health and Social Care (DHSC) to support the national diagnostics challenge.
As part of the government's 5-pillar coronavirus testing strategy, UK companies have been asked to help build a large British…
Social care recruitment
We’re providing advice and support to Care England to deliver a new platform for recruitment into social care COVID-19 roles to increase the number of people applying and working in the social care sector.
Using our expertise to deliver high volume national payments services
Emergency Placement Scheme
We’ll administer the scheme should it be required under the Coronavirus Bill March 2020. The scheme compensates individuals undertaking emergency volunteering for loss of income and/or expenses incurred.
Cash flow…
Delivering high volume national payment services
We're using our expertise to deliver high volume national payments services.
Emergency Placement Scheme
We’ll administer the scheme should it be required under the Coronavirus Bill March 2020. The scheme compensates individuals undertaking…
Support for the launch of the NHS COVID-19 contact tracing app
The NHS Business Services Authority provided contact centre support for phase 1 of the NHS COVID-19 contact tracing app.
Our contact centre was open 24 hours a day for users on the Isle Of Wight who were symptomatic and needed to order a home test…
Funding for community pharmacies
We’ve worked with NHS England and the Department of Health and Social Care to make payments of £300million to 10,000 community pharmacies.
The payments are to support the unprecedented demand on their services and to reflect their outstanding…
Electronic Staff Record (ESR) coding
We worked with the Department for Health and Social Care and Public Health England to create a set of coronavirus (COVID-19) absence reporting codes in ESR.
ESR is the national payroll and HR platform for the NHS which we own and operate on behalf…
Supporting NHS Blood and Transplant (NHSBT) convalescent plasma trial
We've supported NHSBT by sending text messages to over 65,000 people which directed them to a link where they could volunteer to donate. In the first two days, over 10,000 people signed up as potential donors.
We're also sending text messages to…
Supporting NHS returning to work during the coronavirus (COVID-19) outbreak
We’ve created a customer service team to look after all former NHS clinicians who want to return to work during the coronavirus (COVID-19) outbreak.
The team was set up at very short notice within our HR Shared Services in response to a request…
Using our at scale, multi-channel and multi-award winning contact centre capability
Our contact centre gives coronavirus helpline support to callers ringing the 111 service.
We set up the dedicated helpline at the request of Public Health England (PHE) and at short notice.
Within 12 hours we:
trained 50 agents
developed…