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Lawful basis for processing
We are required by law to process your information. You can view the lawful basis for each of our services.
Our legal basis for processing under the UK General Data Protection Regulation (UK GDPR) for each service set out on this page is:…
Media enquiries
Visit our Newsroom website for information on our:
latest press releases
campaigns
industry events
Newsroom
Media enquiry contact details
These contact details are for press and media enquiries only. For all other enquiries, go to our…
Vaccine Damage Payment Scheme (VDPS) - information for healthcare providers
When someone applies to the Vaccine Damage Payment Scheme (VDPS), they give us consent to request medical records from the healthcare providers listed on their claim form.
Under data protection law and the Access to Health Records Act 1990, an…
Independent financial advisors (IFAs)
Independent financial advisers can only get member statements from the member they represent.
It's free of charge for members. It's a faster and more convenient way for them to get information about their NHS pension.
NHS Business Services Authority wins Oracle Excellence Awards
The NHS Business Services Authority (NHSBSA) has been internationally recognised for its database administration and its work on helping the NHS to improve patient care, winning two Oracle awards - the Excellence Award for Data Management Innovation…
An update on Remedial Savings Statements (RSS)
On 31 March 2025, it was announced by Karin Smyth that the Department of Health and Social Care has extended the RSS delivery deadlines. These new delivery deadlines can be found on our Making your decision about your NHS Pension benefits web page…
Overseas Healthcare Services
We manage reciprocal healthcare for people travelling to and from most European countries on behalf of the Department of Health and Social Care (DHSC).
If you need medical treatment outside the UK, you may be entitled to:
a UK Global Health…
Current processing times for NHS Pensions
We’re currently receiving high volumes of retirement applications. This means it’s taking us longer than usual to process payment of retirement benefits.
While we prioritise making payments to our members, it may take us longer than usual to…
NHS Jobs
We manage and develop NHS Jobs. This is the official online recruitment service for the NHS in England and Wales, and the biggest marketplace for health jobs in the UK. Our vision is to help employers get the right people into the right NHS roles…