The Optimisation Team are a service within the NHS Business Service Authority who offer tailored support to NHS organisations and services to help get the best out of their workforce services and systems.
We help improve and change services to make them more efficient and support the following areas in maximising the productivity of their staff, services and systems:
- Electronic Staff Record (ESR)
- NHS Pensions Service
- NHS Recruitment Services
- NHS Jobs
- NHS Volunteering
- HR Shared Services
- Student Services
What we do
The Workforce Optimisation team facilitates the transition of current services and platforms to newly transformed ones. We assist and support customers to optimise the use of our workforce systems and services. We ensure a great customer experience and optimal operational efficiency by offering:
- technical guidance and support
- knowledge that enables efficient self-management of systems
- implementation of new systems and services
- optimisation of current systems and services
Getting to know your organisation’s needs
We help NHS organisations understand their workforce challenges and identify strategies to improve and support them.
Directorates and organisations can get the most out of the services and systems they depend on from their staff with our expert technical help and temporary resource boost.
Preparing for the future
We support and empower NHS organisations to adapt to changes within the NHS quickly and efficiently. We can help your organisation get ready for the future by supporting the integration of new systems and processes. Using proven change management methodology, we make sure any transition is smooth and well-managed. We also help build a culture of continuous improvement, giving your team the tools and confidence to make ongoing positive changes.
To learn more about the Optimisation projects, read about examples of our work.
Contact us
Get in touch with the Workforce Optimisation team to see how we can help you: