The NHS Business Services Authority (NHSBSA) is leading an NHS-led transformation programme to identify and deliver the future NHS workforce solution. The solution will build on the success of the current Electronic Staff Record (ESR) system in support of the NHS People Plan and the wider NHS workforce policies. The programme puts users and stakeholders at the heart of the future solution.
- support effective recruitment, retention and workforce planning within health and care
- provide workforce services that support the delivery of the NHS People Plan and other workforce policies
- maintain ongoing engagement and outcomes from the future of NHS HR and the Organisational Design (OD) programme
Progress to date
We have now completed the third and final discovery phase of the programme, and the primary care discovery phase. We are now finalising the pre-procurement activities before we start the procurement phase in summer 2022. The next phase will take some time but will enable us to find a supplier to work with to develop the future NHS workforce solution. We are aiming to award a contract to the successful supplier by the end of 2024.
Discovery 3.0: pre-procurement activities and requirements development
As part of this phase, we completed some pre-procurement activities to help support the procurement stage of the programme. This included using the findings from Discovery 1.0 and 2.0 and undertaking engagement exercises with users and stakeholders.
We completed a deep dive into the 7 functional areas and engaged with key strategic partners and stakeholders to identify the business needs associated with those functional areas. This has helped us identify, understand, refine and validate the user and business needs for the future NHS workforce solution. These will be key in the procurement stage of the programme which is due to start in summer 2022.
Primary care discovery
In parallel with Discovery 3.0 we completed a Primary Care Discovery to further explore the needs for a future NHS workforce solution in primary care, specifically General Practice. We engaged with a range of colleagues from across primary care via survey and online interviews and workshops to understand their needs. The findings of this discovery are now being reviewed.
Discovery 2.0: strategic alignment and testing the market
In July 2021, the second phase was launched to align the programme to key NHS workforce impacting strategies and national workforce programmes. Working with stakeholders across the NHS and government, we clarified key strategic workforce priorities and risks for a future NHS workforce solution. This helped us make sure the future solution is designed and developed around user needs to meet critical requirements and enable these strategies and programmes.
The outcomes identified 4 key themes that a future NHS workforce solution would need to support and make the best use of NHS resources. The themes we found were:
- employee experience
- staff mobility
- adaptive workforce
- shared services
These will be validated through further user and business needs gathering. At the same time, the programme engaged with the supplier market to validate the vision and understand the potential options of delivering the future solution. The insight and understanding gained from this has informed the direction of the procurement process and the programme’s business case development.
Discovery 1.0: user experience and stakeholder engagement
In February 2021 the programme began an initial discovery phase and we completed user research. This helped us develop an understanding of what our NHS people needed in the future NHS workforce solution and identified seven functional areas:
- career development
- compensation and benefits
- core HR
- performance management
- talent acquisition
Over a 4-month period, users and stakeholders across the NHS in England and Wales were asked about their experience of ESR. This was the largest engagement and listening exercise we’ve done since ESR was first implemented. We also completed an assessment of the technology and application options, which helped us with requirements for the new solution. This finished in July 2021, and the findings from this stage have been used to help inform the next stages of the roadmap and the future NHS workforce solution.
The road ahead
When the discovery phases and pre-procurement activities of the programme are completed, we'll be able to start the procurement process.
In summer 2022 we will start the procurement process by going out to the market to find a supplier to work with us to build and develop the future NHS workforce solution. There are various phases in this procurement stage, such as identifying suppliers, shortlisting suppliers, a period of some concept testing, and an evaluation of the supplier’s solutions.
We’re aiming to complete this by summer 2024.
Transformation programme roadmap
The table shows the key stages in our roadmap that we're working towards.
|Spring 2022||We completed the discovery projects to validate business, user and stakeholder needs, initial supplier market engagement and pre-procurement activities.|
|Easter 2022||We completed our engagement survey with primary care colleagues to understand how feasible an interim solution is.|
|Summer 2022||We will start the procurement project using the outcomes from our Discovery stage projects.|
|Summer 2024||We aim to complete the procurement phase of the programme.|
|Autumn 2024||We will start transformation planning to inform the timescales for the delivery of the future solution. Service design and implementation planning will allow us to commence the transformation activities.|
Your views are valuable to us. We’re committed to putting users at the heart of the design of the future NHS workforce solution. We’ll be looking to engage as widely as we can to share information about the programme through a variety of channels.
We’ll be updating this page at key stages throughout the programme with our progress and will let you know how you can get involved.
If you have a question or want to get in touch, you can email the programme team at: firstname.lastname@example.org.
Existing NHSBSA ESR service
The NHSBSA ESR service team will continue to enhance the current ESR solution to improve the capability and user experience. They will continue to support organisations to maximise their use of this system. The enhancement process with ESR special interest groups and other stakeholder forums will continue as normal.