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Complaints
Every member of our staff has a responsibility to:
provide good customer service
try to resolve customer concerns as quickly, fairly and thoroughly as possible
We use complaints as an opportunity to learn how we can improve our services to…
NHS leader signs pledge for mental health
The leader of a national NHS organisation is marking a big step towards supporting mental health in the workplace.
Alistair McDonald, the chief executive of the NHS Business Services Authority (NHSBSA), has signed the Time to Change pledge today (…
Environment and resource efficiency
Overview
During 2022/23 our approach to environment and resource efficiency was managed and coordinated by our central SHE team. The team was made up of qualified and experienced SHE professionals,…
Surveys and research privacy notice
We carry out research to learn what people need from our services.
We ask for your permission to make notes, take your photo, and make voice or video recordings. This is to remind us who we spoke to and what you said.
Why we process your…
What we do
We are an Arm’s Length Body of the Department of Health and Social Care (DHSC).
We provide a range of critical central services to NHS organisations, NHS contractors, patients and the public.
We are responsible for providing platforms and…
Telephone recording privacy notice
The NHS Business Services Authority (NHSBSA) is responsible for this service.
Why we process your information
We may record telephone calls you make to our customer contact centre to:
check for mistakes
train staff
prevent, detect,…
Improving digital access to our services
We are making our services more accessible, easy to use and customer-focused.
To do this our operational services are supported by our internal Digital, Insight and Technology Services. This includes:
digital transformation
user experience,…
About us
We are an Arm’s Length Body of the Department of Health and Social Care (DHSC).
We are responsible for providing platforms and delivering services which support the priorities of the NHS, government and local health economies and in so doing we…
Events
Veteran Support Partnership virtual event is back and bigger than ever
21 June 2022 from 10:00am to 1:25pm
The Veteran Support Partnership is a group of organisations joining together to help eliminate barriers to opportunities and enable the…
Our Environment Strategy 2022 to 2025
NHSBSA has already declared a climate emergency in September 2020 and made a public commitment to respond. We are supporting this declaration with this ambitious environment strategy, clearly defining the long-term goals and actions we will achieve…