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Our response to coronavirus (COVID-19)
We're working on a variety of projects and tools to support health and care as part of the government response to coronavirus (COVID-19).
NHS 111 self-isolation texts
We're helping to send daily texts from the NHS to new patients who register their coronavirus symptoms and contact details with the 111 online service.
Messages are sent to people who have been asked to self…
Supporting NHS returning to work during the coronavirus (COVID-19) outbreak
We’ve created a customer service team to look after all former NHS clinicians who want to return to work during the coronavirus (COVID-19) outbreak.
The team was set up at very short notice within our HR Shared Services in response to a request…
Dental telephone triage reporting
During the coronavirus (COVID-19) outbreak, dental practices in England are triaging patients and where necessary, referring them to a local Urgent Dental Care hub.
All data collected during the triage calls must be captured, stored and available…
Using our at scale, multi-channel and multi-award winning contact centre capability
Our contact centre gives coronavirus helpline support to callers ringing the 111 service.
We set up the dedicated helpline at the request of Public Health England (PHE) and at short notice.
Within 12 hours we:
trained 50 agents
developed…
National coronavirus (COVID-19) diagnostics challenge triage service
We were asked by the Department of Health and Social Care (DHSC) to support the national diagnostics challenge.
As part of the government's 5-pillar coronavirus testing strategy, UK companies have been asked to help build a large British…