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The NHS Business Services Authority (NHSBSA) is responsible for this service. Why we process your information We may record telephone calls you make to our customer contact centre to: check for mistakes train staff prevent, detect,…

The NHS Business Services Authority (NHSBSA) is responsible for this service. Why we process your information We may record CCTV images of people entering, approaching, entering or passing our buildings to: help staff and visitors feel safer…

We and the Department of Health and Social Care take fraud very seriously. We know most students are honest, but some do make fraudulent claims. We're set on catching these students and taking every step possible to protect public funds. We have…

The NHS Business Services Authority (NHSBSA) is responsible for this service. Why we process your information We may use Amazon Connect when you call our Customer Contact Centre. This helps us improve how your call is handled, by: quickly…

The NHS Business Services Authority (NHSBSA) has been working closely with Accenture during the last few months to progress the project to create a brand-new contract management system for NHS Dental Services. The new system will eventually replace…

The annual refresh of Total Rewards Statements (TRS) and Annual Benefit Statements (ABS) has taken place and updated statements are available to NHS Pension Scheme members.  Members affected by McCloud will see a difference in the benefits shown on…

NHSBSA Provider Assurance is a service commissioned by NHS Improvement and Welsh Government. We support stakeholders and providers ensuring their legal and regulatory responsibilities are met regarding the management of commissioned primary care…

The UK Government is working towards introducing new law to establish the Infected Blood Compensation Scheme. This will not have any immediate impact on your support payments. On 17 April 2024 the UK Government tabled an amendment to the Victims…

If a member needs to send in certificates or supporting documents to us, remind them that they need to send the originals or certified copies. If they send photocopies we won’t be able to proceed with their request. We are also asking members to…

We are making our services more accessible, easy to use and customer-focused. To do this our operational services are supported by our internal Digital, Insight and Technology Services. This includes: digital transformation user experience,…