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How you contact us is changing

On Wednesday 9 February 2022 External Reporting Services within the Data and Insight directorate (formerly Information Services) have implemented a Customer Relationship Management (CRM) system.

This will enable us to get a full picture of how you interact with us, help us continue to provide good customer service and make sure our Service Level Agreements (SLAs) are being met.

The new system will bring several improvements and benefits to you. In particular it will help us to:

  • update our email contact addresses to make it easier for you to know which service you are contacting, leading to improved response times
  • identify training requirements for you
  • see where system improvements can be made
  • make sure we get a full picture of how you interact with us

You'll need to use new email addresses from Wednesday 9 February 2022 to contact us.

New contact email addresses:

For ePACT2 queries and ePACT2 training queries


To register for our systems including ePACT2 and Information Services Portal  


For all Data and Insight enquiries not relating to ePACT2


To request data that is not readily available and to request patient NHS numbers if you are authorised


Full details of how to contact us are available on our website: ‘Help and Support’ and on the NHSBSA Contact Us web page under – Information Services.