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Overseas Healthcare Services privacy notice
View the Welsh version of the Overseas Healthcare Services privacy notice (PDF: 182KB).
The NHS Business Services Authority (NHSBSA) and the Department of Health and Social Care (DHSC) are jointly responsible for this service under a Joint…
Free NHS prescriptions
Some groups are automatically entitled to free NHS prescriptions. Others can apply for certificates that entitle them to free NHS prescriptions.Some prescribed items are always free, including contraceptives and medication given to hospital…
Contact TRS - employers
Contact us with queries on: Total Reward Statement (TRS)Annual Benefit Statement (ABS)ESRContact us using our online formOur online form is the easiest way to contact us.Choose the 'employer' option.Contact NHS PensionsOther ways to contact…
New Fair Deal (NFD) End of Year Certificate 2024-25
You are now able to access the 2024-25 End of Year Certificate via our NHS Pensions Finance web page.
As part of your New Fair Deal (NFD) status, you are legally required to complete End of Year Certificates for each employer code you have…
Total Reward Statement refresh
In August, TRS statements were refreshed in ESR to show alternative benefits for members who are McCloud eligible.The data cut off for the mid-year refresh will be early October 2025, and the data cut off for the annual refresh will be early June…
New forecasted deadlines for Remediable Service Statements announced - information for employers
It was announced on Thursday 21 May 2026, in a Written Ministerial Statement to Parliament, that revised forecasted deadlines for the Public Service Pensions Remedy (also known as McCloud) have now been set.These deadlines are the latest dates by…
NHS Injury Benefits Scheme privacy notice
The NHS Business Services Authority administers the NHS Injury Benefit Scheme in England and Wales on behalf of the Secretary of State for Health and Social Care in accordance with the regulations which govern the scheme.Why we process your…
Contact TRS - employees
Contact us with queries on: Total Rewards Statement (TRS)Annual Benefit Statement (ABS)Before contacting NHS Pensions with your TRS query, check Knowledge Base. Contact us using our online formOur online form is the easiest way to…
Compulsory transfer of employees to a non-NHS employer
When employees are compulsorily transferred to a non-NHS employer, consideration must be given to the employees’ access to the NHS Pension Scheme.
Where the previous employer is a non-NHS organisation, the receiving employer must apply for access…
Complaints
Every member of our staff has a responsibility to:provide good customer servicetry to resolve customer concerns as quickly, fairly and thoroughly as possibleWe use complaints as an opportunity to learn how we can improve our services to customers.…