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The updated pensionable pay ranges for each contribution tier from 1 April 2025 have been presented to Parliament on 10 July 2025. This webpage has been updated with the proposed new ranges. All members of the NHS Pension Scheme pay a percentage…

If you have any questions about your NHS Pension, you can contact us by: Telephone: 0345 121 2522 Outside the UK: +44 191 283 0303 Monday to Friday, 8am to 6pmFind out about call charges Email: nhsbsa.pensionsmember@nhsbsa.nhs.uk X (formerly…

Every Public Service Pension Scheme is working through significant complexity to put in place the Public Service Pensions Remedy for all affected members As the largest Scheme, the NHS Pension Scheme has made progress towards implementing the…

This page was last updated 8 September 2025 Payments Payments Current processing times Payment of your retirement benefits We aim to pay your first pension payment within 30 calendar days from the date of your…

The Stakeholder Engagement Team has created a number of new guides and resources from your feedback which you can find on our website. User guides New ill health guide New employer organisation contact details form Learning video New ‘…

Following a short consultation, the Department of Health and Social Care has announced an extension to retire and return easements to 31 October 2022 through temporary amendments to NHS Pension Scheme regulations. What was included in the…

Some employing authorities (EA) have reported receiving a ‘500 – internal server error’ when submitting a SD55/AW8 through Pension Online. This has been investigated and access to POL is not being started from the initial homepage, but through a…

We are receiving an increasing number of enquiries to our contact centre from members who are planning to retire and believe they have submitted their application a number of months ago, but we haven’t yet received their AW8. In all cases, AW8…

We are currently experiencing some intermittent issues with Pensions Online (POL). We continue to work to resolve this and apologise for any inconvenience it is causing you. We’ll share further updates as these become available. POL will be…

Your Annual Pensionable Earnings and Contribution Statement (SD86C) is now available in the 'Pension' folder in Compass.   We've published a video to help you find your SD86C in Compass.