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If you have a query about Pensions Online (POL) you are now able to contact us by the telephone helpline once again. Lines are open between 8am – 6pm and our Customer Contact Centre are available to support with your calls about e-forms, the…

From 1 April 2025, the tiered contribution ranges to work out the contribution rate a member pays for membership of the Scheme has changed. The new ranges are: Pensionable pay ranges from 1 April 2025 Contribution rates from 1 April…

We are continuing to make progress in the timeliness of first pension payments with a total of 3731 applications paid in February so far (25 February) 96.05% were paid either early or on time. The total applications on hand remain stable despite it…

We suspended several steps in the data escalation process whilst we dealt with COVID-19 as we felt from an employer's and a Pension Team perspective, we all made significant adjustment to ways of working. The timeframes were lapsed and we stopped…

The Department of Health and Social Care announced on 31 March 2025 that the deadlines for Remediable Service Statements (RSS) have been extended. This will ensure that we can provide robust, accurate statements that allow NHS Pension Scheme members…

Following a period of consultation, the Department of Health and Social Care (DHSC) has implemented changes to the NHS Pension Scheme to enable members with 1995 Section benefits who retire and return to re-join the Scheme from 1 April 2023.…

For those Employing Authorities who do not utilise or have not onboarded the Making Contribution Payments (MCP) or (Pensions Online) POL platforms we would like to remind you to include a payment remittance when submitting your contribution payments…

The employer toolkit offers guidance and support throughout the statement delivery. The toolkit includes: your to do list, which explains your role as an employer and your key milestones guidance on promoting the statements to your employees…

Due to the unprecedented demand for spaces, we’ve arranged a number of additional Level 1 GP practice manager events to take place in June. As a reminder, there are two training sessions:  GP Practice Manager Event Level 1 Part 1 GP Practice…

Depending on your circumstances, you’ll receive either a Total Reward Statement (TRS) or an Annual Benefit Statement (ABS) each year. To find out more about Total Reward Statements, Annual Benefit Statements and which one you'll receive, visit What…