This year’s heat maps have now been issued. They give you the results of how successful your ESR year end data was up to 31 March 2017.
The heat maps now reflect data errors that are not always avoidable (overlaps, exceeding whole time, etc.) more accurately so that you get a clearer picture of your success rate. As mentioned, the overall success rate was increased by individual employer to take into account unavoidable errors, which is why the heat map reflects a higher amount than those shown in information table.
We increased the percentage this year from 90% to 95%, because so many employers are achieving such a higher rate of success than when we introduced these several years ago and we wanted to show this improvement, but also to enable employers whose success rate may be less than this to strive to continually improve.
The amount of information that we have received does not take into account any information that the system will not accept as fit for purpose and as such cannot be processed. This data is returned to the employer via the ESR reporting functionality as a fatal error for onward employer action to resolve and resubmit if appropriate via Pensions Online.
If you are an ESR employer and have not received your heat map, please email nhsbsa.stakeholderengagement@nhs.net who will investigate why one hasn’t been issued. Please be aware we can only issue them to the person who we hold on our records as the named Pensions Officer and the named Financial Director.