Search results

We researched, designed and implemented the coronavirus status checker. The checker is a survey that asks the public about their experience of coronavirus. This helps the NHS to understand the virus better. The Coronavirus status checker has now…

Our contact centre gives coronavirus helpline support to callers ringing the 111 service.  We set up the dedicated helpline at the request of Public Health England (PHE) and at short notice.  Within 12 hours we: trained 50 agents developed…

We were asked by the Department of Health and Social Care (DHSC) to support the national diagnostics challenge. As part of the government's 5-pillar coronavirus testing strategy, UK companies have been asked to help build a large British…

The NHS Business Services Authority provided contact centre support for phase 1 of the NHS COVID-19 contact tracing app. Our contact centre was open 24 hours a day for users on the Isle Of Wight who were symptomatic and needed to order a home test…

We worked with the Department for Health and Social Care and Public Health England to create a set of coronavirus (COVID-19) absence reporting codes in ESR. ESR is the national payroll and HR platform for the NHS which we own and operate on behalf…

A new Care Workforce App (social care) app has been developed to provide direct communications with the social care workforce. The app has been built on the concept of the NHS Life app which we prototyped in 2019. The new Care Workforce App (…

We worked with NHSX and mobile and broadband service providers to ensure all NHS frontline staff had high-quality connections even when working from home. NHS frontline staff needed to be able to undertake clinical activities remotely without…

We’ve created a customer service team to look after all former NHS clinicians who want to return to work during the coronavirus (COVID-19) outbreak. The team was set up at very short notice within our HR Shared Services in response to a request…

We’ve worked with NHS England and the Department of Health and Social Care to make payments of £300million to 10,000 community pharmacies. The payments are to support the unprecedented demand on their services and to reflect their outstanding…

During the coronavirus (COVID-19) outbreak, dental practices in England are triaging patients and where necessary, referring them to a local Urgent Dental Care hub. All data collected during the triage calls must be captured, stored and available…