In order to deliver our digital ambitions, we need diverse teams who can bring their whole selves to the workplace and who are comfortable to be bold, inquisitive, challenging and empowered to make decisions.
With teams who offer a diversity of ‘lived’ experiences we’ll be better placed to deliver services which meet the needs of our diverse users.
We encourage our teams to experiment and try things out. Teams that have the freedom to make decisions and are trusted to make the right one because they understand what we’re aiming for.
We run ‘town halls’, ‘digital downloads’ and ‘digital showcase’ sessions across the directorate and the wider organisation.
This will help to make sure:
- our product and service visions are transparent and understood
- fast and free-flowing information between teams to enable aligned decision making with the strategy and goals
We operate an extended team approach with business partners from Human Resources, Communications, Organisation Design, Commercial, Finance and Technology all bringing a diversity of approach, perspective and a professional lens to the team.
We also want our teams to know when to stop. Too often teams can become heavily invested in making something work because stopping will be perceived as failure. It’s ok to try and fail but learn from our mistakes.
To achieve this: