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Our Digital Strategy

“Digital: Applying the culture, practices, processes & technologies of the Internet-era to respond to people's raised expectations.”  - Tom Loosemore, co-founder of Government Digital Service (GDS)

Tom wrote this statement back in 2016. Today, it remains the most succinct and clearest definition of what is meant by ‘digital’ and is the backbone of our Digital Strategy. 

A photo of our Digital Team

Our Digital Strategy is not defined by the services and the products that we deliver to millions of users every day. We don’t mean a concentrated effort to deliver Robotic Process Automation (RPA), Artificial Intelligence (AI) or Blockchain across our services or any other hype tech of the moment. We may adopt some of these technologies, they may even be a by-product, but they are not our strategy.

We mean our culture, our practices and the processes we apply to create, manage and maintain our services. On the ground, this is ‘lived’ in how we talk about our services, how we behave and interact, the values that we work by and the thinking that drives our decision making when delivering services for our users.

Our purpose

As a Digital Directorate, our purpose is to create an environment for our people to be their best.

Together, we'll continue to deliver quality solutions on time through innovation and collaboration, creating value for money and efficiencies.

We’ll be the voice of vulnerable people by focusing on user needs, designing accessible services that are easy to use.

We’re excited about our digital ambitions and keen to move forward, building upon the solid foundation we have put in place. If you’d like to be a part of this journey and help us to deliver our strategy, we’d like to hear from you.

Our 5 enablers

We’ll focus on 5 enablers, which will be our priorities over the life span of the strategy 2020 to 2023: