The success of our Digital Strategy depends on the skills and hard work of everyone in the team, including our:
- content designers
- delivery managers
- dev ops
- digital support teams
- product owners
- user experience (UX) designers
- user researchers
Our video shows some of our colleagues talking about what it’s like to work in our Digital Directorate.
Over the past 3 years, we‘ve grown from a small start-up of less than 10 people in an established organisation, to a large directorate with over 150 permanent employees.
We began by creating new roles which have evolved over time into established career pathways. These include the professional fields of user research, content design, delivery management, service design and solution design.
Supporting our people
To support the growth of our team, we’ve moved away from a traditional hierarchy structure. We have adopted a matrix management approach. This helps us to focus on empowering our people and providing the right support for their needs.
We have grouped our roles into these 3 areas:
We’ve introduced ‘Communities of Practice’ for our disciplines across the directorate and cross-directorate.
Each ‘Community of Practice’ is led by a professional lead, allowing:
- peer review
- problem solving
- best practice
Our people are linked into external communities, collaborating across government and beyond, exploiting both national and global platforms to showcase our work and share our learnings.
Our communities include:
As we have grown, we‘ve identified the need to invest in the future by developing our people in line with their aspirations and that of our organisation.
To support this, we introduced structured development time, allowing each member of the team half a day personal development time per sprint to explore and expand their knowledge and capabilities.
We’ve continued to host students during their placement year with a number of these staying with us whilst completing their final year and ultimately moving into permanent positions. We are proud that this has enabled us to develop a capability framework offering a clear career pathway for people who join us.
There’s more to do to support the development of our people and ensure our teams can be their best. We’ll do this through our apprenticeship scheme, structured career pathways and more structured learning opportunities.