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Overseas Healthcare Services - contact us

Contact Overseas Healthcare Services 

If you have any questions about Overseas Healthcare Services, including the Immigration Health Surcharge reimbursement, you can contact us by:

Telephone: 0191 218 1999
Telephone from outside UK: +44 191 218 1999
Monday to Friday, 8am to 6pm. 

Find out about call charges

You can also write to us:
Overseas Healthcare Services,
Bridge House,
152 Pilgrim Street,
Newcastle Upon Tyne,
NE1 6SN

Complaints

If you want to complain about any aspect of Overseas Healthcare Services, including the Immigration Health Surcharge reimbursement, contact us by:

Telephone: 0191 218 1999
Outside UK: +44 191 218 1999
Monday to Friday, 8am to 6pm.

Find out about call charges

If the helpline has not been able to resolve your complaint, contact us by:

Email: nhsbsa.ohscomplaints@nhs.net

You can also write to us:
Overseas Healthcare Services,
Bridge House,
152 Pilgrim Street,
Newcastle Upon Tyne,
NE1 6SN

This email account is only for customers to register complaints. Any general queries sent through to the complaints email account will not be responded to.

For more information about complaints read the Overseas Healthcare Services complaints policy (PDF: 185KB).

Contact UK GHIC 

If you have any questions about the UK GHIC, you can contact us by:

Telephone: 0300 330 1350
Outside UK: +44 191 283 3909

Monday to Friday, 8am to 6pm and on Saturday, 9am to 3pm (UK time).

Find out about call charges.

Alternatively, you can contact us online by using our online form

Apply for a new or replacement UK GHIC

Contact UK EHIC

If you have any questions about the UK EHIC, you can contact us by:

Telephone: 0300 330 1350
Outside UK: +44 191 283 3909

Monday to Friday, 8am to 6pm and on Saturday, 9am to 3pm (UK time).

Find out about call charges.

Alternatively, you can contact us online by using our online form

Apply for a new UK EHIC