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Customer charter and annual report

Customer charter

We administer the NHS Bursary and Social Work Bursary on behalf of the Department of Health and Social Care and Health Education England.

To do this successfully, we need to work together with bursary students and their universities.

Our Customer Charter explains:

  • that we need to work together with students and universities to administer the bursaries
  • our service standards
  • the terms and conditions of the bursaries
  • the different stages of the application process
  • what to do if there are a change of circumstances

Read our Customer Charter (PDF: 1.7MB)

Annual reports

View our annual reports:

Student Services annual report 2018/19 (PDF: 1.02MB)

Student Services annual report 2017/18 (PDF: 1MB)

Student Services annual report 2016/17 (PDF: 817KB)

Student Services annual report 2015/16 (PDF: 729KB)

Student Services annual report 2014/15 (PDF: 1.10MB)