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Customer charter and annual report

Customer charter

Student Services administer the NHS Bursary and Social Work Bursary on behalf of the Department of Health and Health Education England.

To do this successfully we need to work together with bursary students and their universities.

Our customer charter explains:

  • the individual roles and responsibilities of students, universities and Student Services to successfully work together in administering the bursaries
  • our service standards
  • the terms and conditions of the bursaries
  • the different stages of the application process
  • what to do if there are a change of circumstances

Read our customer charter

Annual reports

View our annual reports:

Student Services annual report 2016/17

Student Services annual report 2015/16 (729KB)

Student Services annual report 2014/15 (1.10MB)

Student Services annual report 2013/14 (1.03MB)

NHS Bursary Scheme Rules

Department of Health Information about the NHS Bursary Scheme for universities and students considering work in the NHS.

NHS Bursary Scheme Rules