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New guidance and a checklist are available in the Employer Hub on our website to support you with the ill health process. The guidance contains all the information you need to know about the process and the checklist helps you make sure all…

Allocation is a retirement flexibility that is available to all members of the NHS Pension Scheme. Following a review of the enquiries we receive about allocation, it was evident that we needed to make the application process and available guidance…

Further to previous updates, we have now implemented the final phase of the system functionality to automate the AW171 process. This functionality will automatically trigger a revised award work item where the change received indicates that this is…

NHS Pensions is currently improving the way we process claims for death benefits. To help the process run as effectively as possible it is essential that the correct forms are completed and member records updated accurately. Death in service forms…

In June, we advised you that the final phase of the system functionality to automate the AW171 process was complete and advised employers that AW171s are no longer required. Recently, we have seen an increase in the number of e-mails from employers…

Since changes to Pensions Online (POL) were implemented in September, we have received a large number of AW8s that have been submitted with either incorrect payable dates or incorrect reasons for retirement. We have also received applications that…

A reminder for employers when using the polia3 email account, which is nhsbsa.polia3@nhs.net. Please make sure you only use this email account for either: additional information we have requested from you any supplementary forms associated with…

We are continuing to make progress in the timeliness of first pension payments with a total of 3731 applications paid in February so far (25 February) 96.05% were paid either early or on time. The total applications on hand remain stable despite it…

Some employing authorities (EA) have reported receiving a ‘500 – internal server error’ when submitting a SD55/AW8 through Pension Online. This has been investigated and access to POL is not being started from the initial homepage, but through a…

It is no longer necessary for you or members to complete the equality monitoring questionnaire. The standalone form has been removed from the website but it will still be available within the ‘consideration of entitlement to ill health retirement…