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The friends and family test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Primary dental service providers will need…

While reviewing members who need a Remedial Service Statement (RSS) or Remediable Pension Savings Statement (RPSS), we’ve identified a group of members who don’t have up-to-date address information. We’re attempting to contact members by email, so…

P60s and Advice of Payments P60s and Advice of Payments (AOPs) will typically arrive by the end of May. These will be sent in batches with the 2025 Pensioner newsletter. Only contact us if you have not received your pack by 1 June 2025. Jump to…

Queries If you have any questions about NHS Pensions, contact us by: Telephone: 0300 330 1346 Outside UK: +44 191 283 8918 Monday to Friday, 8am to 6pmFind out about call charges Email: nhsbsa.pensionsmember@nhsbsa.nhs.uk Facebook: direct…

Every Public Service Pension Scheme is working through significant complexity to put in place the Public Service Pensions Remedy for all affected members As the largest Scheme, the NHS Pension Scheme has made substantial progress towards…

To prevent double handling and potential delays with your email queries, please only send each query to the one relevant email account.   It is not necessary to copy in other teams as all correspondence that is sent to the pension employer account…

The final part of the SD55 annual update is where you can advise of changes to the members’ employment details and/or personal details, as follows: enter date of change (if required) select Change Type enter change details We also have a…

In response to the coronavirus (COVID-19) outbreak, we have taken, and continue to take, proactive steps to ensure we support members, employers and colleagues. This has included introducing a number of easements and changes to processes to…

Significant progress has been made on our Awards recovery plan during October and we are really encouraged with the results.  All the activities we have put in place over the last few months are really starting to have a positive impact. As we have…

The 2022/23 Dental contract negotiations represent the first significant change to the contract since its introduction in 2006. They follow 12 months of engagement with stakeholders and the profession, and in recent months, a set of more focused…