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Update for employers on NHS Pensions coronavirus (COVID-19) response

In response to the coronavirus (COVID-19) outbreak, we have taken, and continue to take, proactive steps to ensure we support members, employers and colleagues.

This has included introducing a number of easements and changes to processes to proactively support employers administering the NHS Pension scheme, as you adapt to new ways of working.

As we implemented social distancing in our own workplace and set up colleagues to effectively work at home, we also prioritised business areas most directly linked to pensioner payments including retirement applications, bereavement applications and the processing of pensions to current and retiring pensioners. As a result, you may have noticed some disruption to our other services but we have worked hard to limit this impact.  

We are pleased to report that we have continued to meet our KPIs in prioritised business areas throughout May.

Over recent weeks we have been able to return our teams to full capacity with all colleagues now working from home and we are working hard to address any outstanding enquiries.

We continue to receive a high volume of calls to our NHS Pensions Employer Helpline and our helpline colleagues remain very busy dealing with enquiries, both for NHS Pensions and other NHSBSA services directly linked to supporting the NHS’ frontline.  

Take a look at the dedicated resources and guidance for employers within our NHS Pensions employer hub.

Should you have any queries, you can also contact our team on:

Twitter: @nhs_pensions


We do aim to respond to your email as soon as possible but please be aware there may still be some delays to responses at this time.

We thank you for understanding and for your continued efforts in delivering vital healthcare services at this critical time.