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ePACT2 webinars We offer a free webinar training service to all ePACT2 users. You can book onto these sessions as many times as you need. Our webinar sessions are one hour long and we offer 3 different types of sessions.   Use the booking form to…

If you're a midwife, practice nurse, or health visitor you can register online to issue maternity exemption certificates. Mothers will get their digital exemption certificate straight away if they give you an email address. To register online you'…

If you pay for NHS prescribed HRT medicine 3 or more times in 12 months, an HRT PPC could save you money. Each item on an NHS prescription usually costs £9.90. You can buy an HRT PPC for a one-off payment of £19.80 (the cost of two single items).…

Queries If you have any questions about NHS Pensions, contact us by: Telephone: 0300 330 1346 Outside UK: +44 191 283 8918 Monday to Friday, 8am to 6pmFind out about call charges Email: nhsbsa.pensionsmember@nhsbsa.nhs.uk Facebook: direct…

It is the maternity exemption certificate that entitles you to free NHS prescriptions, not being pregnant or having given birth in the last 12 months. If you do not have a valid maternity exemption certificate, you may be liable for a penalty charge…

This page was last updated on 1 May 2025. Payments Payments Current processing times Payment of your retirement benefits Within 30 calendar days from the date of your retirement, or from the date we received all…

On 28 February 2022 HMRC published new guidance for public service scheme members with enhanced or fixed protection. Lifetime allowance is the total benefits you can build up from all registered pension schemes without incurring a tax charge. Since…

If you apply to the NHS Low Income Scheme and receive an HC2 certificate for full help with health costs, you’re entitled to: free NHS prescriptions free NHS dental treatment free NHS sight tests help with the cost of glasses or contact lenses…

Following on from an email migration IT Project within the NHSBSA, the following email accounts are to be used going forward by NHS Pension Employers. Members must not be advised to use these accounts. Email: nhsbsa.pensionsemployers@nhsbsa.nhs.uk…

An addition has been added to Pension Online that refers to McCloud.   The new Pensions Online functionality will be called ‘McCloud Remedy Status’ and will appear on the list of options from the main ‘Employer menu’ page in Pensions Online and…