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Governance framework
We use a corporate governance framework to link its governance arrangements. It’s reviewed as required by our Board at least once each year.
Department of Health and Social Care
Our statutory instruments
SI 2005 No. 2414 (PDF: 24KB)SI 2006 No.…
Customer charter and annual report
Customer charter
We administer the NHS Bursary and Social Work Bursary on behalf of the Department of Health and Social Care and Health Education England.
To do this successfully, we need to work together with bursary students and their…
Announcement on behalf of the Cabinet Office
You may already be aware that Sir Robert Francis QC has been appointed by the Cabinet Office to undertake an independent study to look at options for a framework for compensation for the victims of the infected blood tragedy.
The purpose of this…
Planned treatment abroad
A UK European Health Insurance Card (EHIC) or UK Global Health Insurance Card (GHIC) does not cover going abroad for planned medical treatments.
A UK EHIC or UK GHIC is for necessary healthcare when you're travelling. Necessary healthcare means…
Submitting FIN9 Finance Forms
The NHS Pensions Finance team is now processing Initial Widow Pension (IWP) claims paperless and therefore require the FIN9 claim form in a PDF format for audit purposes and with a view to eliminating fraud.
Please send the FIN9 claim form via…
Finance arrangements
From 24 July 2017 the NHSBSA will become responsible for finance services currently provided by Equiniti Paymaster. The transition will have little impact on finance business as usual procedures. Please continue to submit your monthly contributions…
Scheme information for Wales claimants
About the scheme
The scheme is time-limited. Deaths which occurred before the announcement of the scheme will also be considered.
The scheme will close on 30 June 2022. Claimants have until 30 September 2023 to submit claims for deaths that…
Vaccine Damage Payment Scheme (VDPS)
We now have a dedicated area of the website for the Vaccine Damage Payment Scheme (VDPS) which has more information about the scheme including how to make a claim, more about the claims process and information for healthcare providers.
Visit the…
Case study - Save valuable space by digitising HR records
Client: North East Ambulance Service NHS Foundation Trust
Background
The North East Ambulance Service NHS Foundation Trust (NEAS) operates across Northumberland, Tyne and Wear, County Durham, Darlington and Teesside. They provide an Emergency Care…
Help and support
We provide support to our customers by email. If you'd prefer us to respond on Microsoft Teams or by phone, state this at the beginning of your message when you make your enquiry.
Our support team is available Monday to Friday, from 8am to 4pm. We…