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Every member of our staff has a responsibility to:provide good customer servicetry to resolve customer concerns as quickly, fairly and thoroughly as possibleWe use complaints as an opportunity to learn how we can improve our services to customers.…

You can now access the 2025/26 Independent Provider (IP) End of Year Certificate on our NHS Pensions Finance webpage.As part of your IP status, you are legally required to complete end of year certificates for each employer code, declaring Scheme…

Some groups are automatically entitled to free NHS prescriptions. Others can apply for certificates that entitle them to free NHS prescriptions.Some prescribed items are always free, including contraceptives and medication given to hospital…

Published 6 June 2024. Publication Prescription Cost Analysis England 2023/24 - statistical summary narrative (HTML) Summary Prescription Cost Analysis (PCA) provides details of the costs and volumes of all prescriptions dispensed in…

NHS employers can contact NHS Pensions by our online form, phone, post or email (not general enquiries).General enquiries Contact us using our online formOur online form is the easiest way to contact us.Choose the 'employer' option.Contact…

Meeting held at 12 midday on Wednesday 14 August 2024 in Collaboration Room 1, Stella House, Newcastle upon Tyne. Present: Sue Douthwaite,Chair Michael Brodie, Chief Executive David Leather, Non-Executive Director (via video conference)…

Our Board usually meets 8 times each year.Members of the NHSBSA BoardSue Douthwaite: Chair, NHS Business Services Authority Sue is the Chair of The Melton Building Society, Chair of Nexa Finance Ltd and NED at…

Not all benefits entitle you to help with NHS costs.In Scotland, NHS prescriptions, NHS dental check-ups, and NHS sight tests are free. In Wales, NHS prescriptions are free and NHS dental check-ups are free if you're under 25 years old.Benefits…

It’s more important than ever to ensure staff and patients are protected from flu. The flu vaccine is a safe and effective vaccine.  On behalf of NHS England and NHS Improvement, we’ve created a survey to understand how many…

It’s more important than ever to ensure staff and patients are protected from flu. The flu vaccine is a safe and effective vaccine.  On behalf of NHS England and NHS Improvement, we’ve created a survey to understand how many…