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Strategy, Business Plan and Annual Report
Our purpose: We deliver business service excellence to the NHS to help people live longer, healthier lives.
Our vision: To be the provider of national, at scale business services for the health and social care system, transforming and delivering…
Events
Veteran Support Partnership virtual event is back and bigger than ever
21 June 2022 from 10:00am to 1:25pm
The Veteran Support Partnership is a group of organisations joining together to help eliminate barriers to opportunities and enable the…
Complaints
Every member of our staff has a responsibility to:
provide good customer service
try to resolve customer concerns as quickly, fairly and thoroughly as possible
We use complaints as an opportunity to learn how we can improve our services to…
Accessibility statement for the Manage Your Service website
This accessibility statement applies to the Manage Your Service (MYS) website.
This website is run by NHS Business Services Authority (NHSBSA). We want as many people as possible to be able to use this website. For example, that means you should…
Provider assurance privacy notice
We provide a range of services on behalf of the NHS.
Why we process your information
We support primary care contractors to meet their contractual obligations. We do this on behalf of NHS England and the Welsh Government.
We support dental…
Accessibility statement for Medical Benefits (Medbens)
This accessibility statement applies to the Medical Benefits (Medbens) website.
This website is run by the NHS Business Services Authority. We want as many people as possible to be able to use this website.
We’ve also made the website text as…
Primary care services for integrated care boards
The NHS Business Services Authority (NHSBSA) provides a wide range of services to NHS commissioners. Watch our video to find out more.
Our Primary Care Services
These are the national services we provide on…
Register of Interests - 19 June 2025
Interests declared by members of the NHS Business Services Authority Board are as follows:
Non-Executive Directors
Sue Douthwaite, Chair
Chair (Risk Committee member and Remuneration and Nominations Committee member), Melton Building Society…
European Health Insurance Card Survey
Your views are important to us
Please take part in our short survey to give us your views on our European Health Insurance Card service. Your answers will help us to see how we are doing overall and find out how we can improve.Take part in the…
Accessibility statement for ePACT2
This accessibility statement applies to ePACT2.
This website is run by NHS Business Services Authority (NHSBSA). We want as many people as possible to be able to use this website. For example, that means you should be able to:
change colours…