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Accessibility statement for the Manage Your Service website

This accessibility statement applies to the Manage Your Service (MYS) website.  

This website is run by NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:  

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate the website using speech recognition software (including the most recent version of Voice Control)
  • listen to most of the website using a screen reader (including the most recent version of VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible, as:

  • some pages contain links that take the user to the same address or location
  • the screen times out without appropriate warning
  • you will not be able to log into the service if java script is disabled
  • some elements have a tabindex value greater than zero

How to request content in an accessible format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us by:

Email: nhsbsa.accessibility@nhs.net

We’ll consider your request and get back to you in 5 working days.

This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘contact us’ section of this document.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us by:

Email: nhsbsa.accessibility@nhs.net

This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘contact us’ section of this document.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact us

For all queries not accessibility related, you can contact us by:

Email:  nhsbsa.mys@nhs.net

Technical information about this website’s accessibility

NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some pages contain links that take the user to the same address or location. This fails WCAG 2.1 success criterion 2.4.9 (link purpose).

The screen times out without appropriate warning. This fails WCAG 2.1 success criterion 2.2.6 (Timeouts)

You will not be able to log into the service if java script is disabled. This fails WCAG 2.1 success criterion 4 (Compatible)

Some elements have a tabindex value greater than zero. This fails WCAG 2.1 success criterion 2.4.9 (link purpose).

We plan to fix these accessibility issues by September 2022. When we publish new content, we’ll make sure it meets accessibility standards.

Disproportionate burden

Navigation and accessing information

Prescription images used within the website do not have alternative text, so the information contained in them will not be available screen reader users. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We’ve assessed the cost of fixing this issue and we believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. regulations. We will make another assessment in September 2022.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

The PDF FP34 documents are generated and downloaded to the pharmacy’s computer to be printed and therefore are not required to meet accessibility regulations.

What we’re doing to improve accessibility

We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.

Our accessibility compliance statement will be reviewed every 6 months. Every new released website will be designed, built and tested to meet ‘AA’ standards by default.

Preparation of this accessibility statement

This statement was prepared on 23 September 2019. It was last reviewed on 12 May 2022.

This website was last tested on 23 March 2022. The test was carried out by the NHSBSA test and development teams.

We tested all of the website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.

We run each webpage through automated Wave, Lighthouse and Axe accessibility tools then manually test with screen readers (NVDA or VoiceOver) and standards checklists.

We run representative user journey tests through speech recognition software (Dragon or Voice Control).

These checklists contain standards that have been compiled using WCAG, the NHS service manual and the Government Digital Service (GDS) guidance.