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The Electronic Staff Record (ESR) is a payroll database system commissioned by the Department of Health and Social Care that NHS organisations are entitled to use free of charge. ESR is currently used by 99% of NHS Trusts and manages the payroll for…

We collate data provided by Primary Care Support England (PCSE) and receive data files sourced from the Open Exeter and EGOS systems. The information we provide is used to help with: activity at various health geographies identifying outlier…

The NHS Business Services Authority (NHSBSA) is responsible for this service. Why we process your information We may use Amazon Connect when you call our Customer Contact Centre. This helps us improve how your call is handled, by: quickly…

There has been an increase in queries from employers relating to pensionable pay for 1995 Section members. We want to provide a better understanding for you of how our processes work for awards and sub awards and help alleviate some your concerns.…

The Secretary of State for Health and Social Care joined a virtual NHS staff event earlier today (Thursday 25 March 2021). Matt Hancock opened the NHS Business Services Authority’s fortnightly engagement session by thanking NHSBSA employees for…

It continues to be an incredibly busy time for dental teams, which is why NHS England and NHS Improvement (NHSEI) wants to invite you to find out more about how you can look after yourself and your colleagues at a webinar on 26 May 2022 from 6.30pm…

Thank you for completing the NHS Pensions Member Survey. If you have any queries about this survey please contact us by emailing NHSBSAResearch@NHS.net. Would you like to sign up to the NHSBSA research panel?  The NHSBSA would like customers to…

Applicants and employers can contact the NHS Jobs team to: get help and support with the NHS Jobs website get involved with user research give feedback make a complaint (add the word 'complaint' to the subject line if emailing) Contact us by…

Our BAME network is one of our lived experience colleague networks. Its aim is to give a voice to our colleagues who are black, Asian or other minority ethnicities. This is a group that is currently under-represented at senior levels in the NHSBSA…

Our Disability and Neurodiversity network is one of our lived experience colleague networks. Its aim is to give a voice to our colleagues who have a disability, neurodiverse condition, or long-term health condition. This is a group that is currently…