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Freedom to Speak Up – Raising Concerns (Whistleblowing)
This policy applies to anyone who works (or has worked) in the NHSBSA, or for an independent organisation that provides NHSBSA services. This includes agency workers, temporary workers, students, and volunteers. Policy and contact details are…
NHS Tax Credits privacy notice
HM Revenue and Customs (HMRC) determine who is eligible for NHS Tax Credit exemptions. They share this information with the NHS Business Services Authority. We’ll use the information to manage the NHS Tax Credit Service for the UK.
Why we process…
Lawful basis for processing
We are required by law to process your information. You can view the lawful basis for each of our services.
Our legal basis for processing under the UK General Data Protection Regulation (UK GDPR) for each service set out on this page is:…
Closed Circuit Television (CCTV) privacy notice
The NHS Business Services Authority (NHSBSA) is responsible for this service.
Why we process your information
We may record CCTV images of people entering, approaching, entering or passing our buildings to:
help staff and visitors feel safer…
Unofficial UK GHIC and UK EHIC website survey privacy notice
If you have used an unofficial website to apply for a UK European Health Insurance Card (EHIC) or UK Global Health Insurance Card (GHIC), you can complete a quick online survey to help us gather information.
Why we process your information
The NHS…
Appropriate Policy Document – Our processing of special categories of personal data and criminal offence data
As part of the NHS Business Services Authority (NHSBSA) statutory and corporate functions, we process special category data and criminal offence data in accordance with the requirements of Article 9 and 10 of the General Data Protection Regulation…
Virtual Meetings Recording privacy notice
As part of our day-to-day activity, and as part of the hybrid working model, the NHSBSA provides, and is responsible for, virtual meeting applications such as Microsoft Teams. At times is it is necessary for meeting hosts to record meetings. This…
Privacy notice: Check if you have an NHS exemption
The NHS Business Services Authority is responsible for this online service.
To check if we have your details on our records, we will ask you to enter your:
name
date of birth
postcode
We will use the information you enter to tell you if:…
Use of artificial intelligence in telephone calls privacy notice
The NHS Business Services Authority (NHSBSA) is responsible for this service.
Why we process your information
We may use Amazon Connect when you call our Customer Contact Centre. This helps us improve how your call is handled, by:
quickly…