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1. Our people - our greatest strength
The success of our Digital Strategy depends on the skills and hard work of everyone in the team, including our:
content designers
delivery managers
dev ops
developers
digital support teams
product…
4. Our tools, processes and governance help us
Our governance is there to support us. It’s appropriate to the risk and the scale of the investment, whether that investment be time or financial. This is particularly the case when experimenting and…
5. Leveraging technologies of the internet era
We will not be driven by technology. We'll harness its application to deliver user-focused services and interactions.
Technology is our ally
Any use of technology will be employed to make the user…
3. Our teams are diverse and inclusive
In order to deliver our digital ambitions, we need diverse teams who can bring their whole selves to the workplace and who are comfortable to be bold, inquisitive, challenging and empowered to make decisions…
2. Our services are designed to meet the users' needs
How we’re getting with the times
Many government policies were not designed for the internet era. Most were written pre-internet and…