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Use of artificial intelligence in telephone calls privacy notice

The NHS Business Services Authority (NHSBSA) is responsible for this service. Why we process your information We may use Amazon Connect when you call our Customer Contact Centre. This helps us improve how your call is handled, by: quickly…
Our policies

Connecting to Pensions Online (POL)

Since the last update in March, we’ve been working hard to set up and test the new IP address to be able to share with you.  We’re finalising guidance and creating a new web page to help you with testing validation. We expect to be able to provide…
Employer hub

Accessibility statement for Apply online for help with NHS costs

This accessibility statement applies to the Apply online for help with NHS costs website. This website is run by the NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you…
About the NHSBSA

Accessibility statement for Check what help you could get to pay for NHS costs

This accessibility statement applies to the Check what help you could get to pay for NHS costs website. This website is run by the NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that…
About the NHSBSA

Accessibility Statement for Request a Form

This accessibility statement applies to the Request a Form website. This website is run by the NHS Business Services Authority (NHSBSA). We want as many people as possible to be able to use this website. For example, that means you should be able…
About the NHSBSA

Electronic Staff Record (ESR)

The Electronic Staff Record (ESR) is a workforce system commissioned by the Department of Health and Social Care that NHS organisations are entitled to use free of charge. ESR is used by all NHS Trusts and Health Boards in England and Wales and…
NHSBSA Workforce Services

Our core priorities

To achieve our environment goals, we prioritise these core areas.  For each area, we have a series of targets to achieve by 2025 and how we will know these have been met.  Our people…
About the NHSBSA

Accessibility statement for My NHS Pension

This accessibility statement applies to My NHS Pension. This website is run by the NHS Business Services Authority (NHSBSA). We want as many people as possible to be able to use this website. For example, that means you should be able to: …
About the NHSBSA

Promoting the statements

This section provides Total Reward Statements (TRS) and Annual Benefit Statements (ABS) information about: promoting your local benefits the promotional tools that will be provided to you Add logos to TRS or ABS communications We…
Total Reward Statements

Membership of the NHS Pension Scheme

There are 2 NHS Pension schemes. There's the 1995 / 2008 Scheme and the 2015 Scheme. From 1 April 2022, all new and active members of the NHS Pension Scheme are members of the 2015 Scheme. Watch our video to understand about the NHS Pension Scheme…
NHS Pensions
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