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Organisation and prescriber changes

Commissioner and provider guidance 

Authorised signatories within commissioner and provider organisations, for example:

  • CCGs
  • NHS Foundation Trusts
  • Independent Sector Healthcare

Providers are responsible for notifying NHS Prescription Services of organisational and prescriber changes.

This is so we can:

  • attribute prescribing costs to the correct prescriber and prescribing budget 
  • provide accurate and detailed prescribing information

Why notifying us about organisation and prescriber changes is important

We can only charge the cost of a prescription back to the right prescriber and prescribing budget if we've been notified of the link between that prescriber and prescribing budget. This is known as a cost centre. 

This link must be notified to us in a timely manner, prior to the change becoming effective. Likewise, when an organisation or prescriber is ended. 

This is when an organisation or prescriber is no longer active, or has details changed that would impact on our ability to correctly attribute the associated prescribing costs.

These include a change of surname for a GP, or a specialist clinic moving to a new address. 

These changes must also be notified to NHS Prescription Services in advance of the effective date of change. 

This makes sure that our systems hold up-to-date information prior to the processing of prescriptions that have been dispensed by community pharmacies, which in turn allows us to provide accurate prescribing data.

Local Authority and provider guidance

If you work for a new organisation providing a service which involves the supply of medicines and appliances using NHS pharmacy services, the following link will guide you to all the information you need to:

  • obtain and maintain prescribing codes for your organisation and prescribers
  • order prescription forms (FP10)
  • reconcile your invoices
  • access data about your prescribers and services

Patients present a prescription form (FP10) to a pharmacy or appliance dispensing contractor to access the medicines or appliances they need.

The cost of providing these NHS pharmacy services to patients is recharged to the organisations who provide them.

We invoices either the service provider or local authority for the prescription costs incurred by this service on a monthly basis.

Local Authority and provider welcome pack (PDF: 2.7MB)

Submitting changes

You must notify NHS Prescription Services of additions, deletions and changes to organisational and prescriber data using notification forms sent by email to:

If a query arises as a result of the information submitted to NHS Prescription Services, an email will be sent to the original sender of the notification.

No changes can be made to NHS Prescription Services systems until we receive a satisfactory response to the query. 

More complex queries can be discussed by telephone, but must always be followed up with written confirmation of the action agreed.

Only notifications submitted by authorised signatories will be accepted. There will be a senior authorised signatory in each organisation and they are responsible for authorising other signatories.

Notifications sent by individuals who are not nominated authorised signatories for their organisation will not be accepted. 

If you need to change any organisational or prescriber data held by NHS Prescription Services for your organisation, contact an authorised signatory within your organisation who will be able to submit this on your behalf.

The information provided to us makes sure:

  • accurate prescribing and dispensing reporting by NHS Prescription Services
  • the accurate transfer of valid prescriber details to Xerox (UK) Ltd (prescription form printing company) so that personalised prescriptions can be produced.
    NB The Commissioner/Provider organisations are responsible for ordering prescription pads from Xerox (UK) Ltd. 
  • accurate payments are calculated by NHS Prescription Services for contractors and prescribers

For further information, contact us by:
Telephone: 0191 203 5112

Area teams

How and when to inform us of changes to your organisations


How and when to inform us about changes within your CCG

Hospital/Foundation Trusts

How and when to inform us about changes within your Trust

Independent Sector Healthcare Providers

Information on managing the costs of FP10s where an ISHP procures services through a contract

Local authorities

Information on responsibility for the costs of FP10s issued by services commissioned by Local Authorities

Authorised signatures

Information on authorised signatories and how to inform us of changes to your list of signatories

Prescribing budgets

Information about setting prescribing budgets against GP practices

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