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Organisation and prescriber changes

Commissioner and provider guidance 

Authorised signatories within commissioner and provider organisations (CCGs, NHS Foundation Trusts and Independent Sector Healthcare Providers, for example), are responsible for notifying NHS Prescription Services of organisational and prescriber changes.

This enables us to:

  • attribute prescribing costs to the correct prescriber and prescribing budget 
  • provide accurate and detailed prescribing information

Why notifying us about organisation and prescriber changes is important

The information provided to us ensures:

  • accurate prescribing and dispensing reporting by NHS Prescription Services
  • accurate transfer of valid prescriber details to Xerox (UK) Ltd (prescription form printing company) so that personalised prescriptions can be produced
  • accurate payments are calculated by NHS Prescription Services for contractors and prescribers

We can only charge the cost of a prescription back to the right prescriber and prescribing budget if we've been notified of the link between them. This is known as a cost centre.

Any changes must be notified to us in a timely manner, prior to the change becoming effective. 

We need to be notified when an organisation or prescriber is no longer active, or has details changed that would impact on our ability to correctly attribute prescribing costs.

Examples include a change of surname for a GP, or a specialist clinic moving to a new address. 

This makes sure that our systems hold up-to-date information prior to the processing of prescriptions.

Local Authority and provider guidance

If you work for a new organisation providing a service which involves the supply of medicines and appliances using NHS pharmacy services, our welcome pack will give you all the information you need to:

  • obtain and maintain prescribing codes for your organisation and prescribers
  • order prescription forms (FP10)
  • reconcile your invoices
  • access data about your prescribers and services

Patients present a prescription form (FP10) to a pharmacy or appliance dispensing contractor to access the medicines or appliances they need.

The cost of providing these NHS pharmacy services to patients is recharged to the organisations who provide them.

We invoice either the service provider or local authority for the prescription costs incurred by this service on a monthly basis.

Local Authority and provider welcome pack (PDF: 2.7MB)

Submitting changes

You must notify NHS Prescription Services of changes to organisational and prescriber data using notification forms sent by email to: nhsbsa.prescriptioninformation@nhs.net.

If a query arises as a result of the information submitted to NHS Prescription Services, an email will be sent to the original sender of the notification.

No changes can be made to NHS Prescription Services systems until we receive a satisfactory response to the query. 

More complex queries can be discussed by telephone, but must always be followed up with written confirmation of the action agreed.

Only notifications submitted by authorised signatories will be accepted. There is a senior authorised signatory in each organisation who is responsible for authorising other signatories.

Notifications sent by individuals who are not nominated authorised signatories for their organisation will not be accepted. 

If you need to change any organisational or prescriber data held by NHS Prescription Services for your organisation, contact an authorised signatory within your organisation who will be able to submit this on your behalf.

    For further information, contact us by:
    Telephone: 0191 203 5112
    Email: nhsbsa.prescriptioninformation@nhs.net
    Business hours are 8am-4pm.

    STPs

    How and when to inform us of changes to your organisations

    CCGs

    How and when to inform us about changes within your CCG

    Hospital/Foundation Trusts

    How and when to inform us about changes within your Trust

    Independent Sector Healthcare Providers

    Information on managing the costs of FP10s where an ISHP procures services through a contract

    Local authorities

    Information on responsibility for the costs of FP10s issued by services commissioned by Local Authorities

    Authorised signatures

    Information on authorised signatories and how to inform us of changes to your list of signatories

    Prescribing budgets

    Information about setting prescribing budgets against GP practices

    Hints & Tips and webinars

    Register to attend our webinar sessions or read our Hints & Tips publication