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Payments during school closures

We've received confirmation from the Department of Health and Social Care that all NHS Bursary payments will continue to be paid as normal during the period of school and university closures. Eligible students should continue to apply for payments as normal.

Contact us about your Learning Support Fund account

Online: using our online form

Telephone: 0300 330 0521    

Text relay service: 0800 7311 888
Find out about call charges

Twitter: @NHSBSA_LSF

Facebook: LearningSupportFund

Our contact centre opening times are Monday to Friday, from 8am to 6pm and Saturday, from 9am to 3pm.

You can write to:
Learning Support Fund
Student Services
Ridgway House
Northgate Close
Middlebrook
Bolton
BL6 6PQ

When you post something to us you must:

  • write your LSF reference number above the first line of our address
  • include your LSF coversheet (you can get this from your online account)
  • include a pre-paid stamped addressed envelope for your supporting documents to be returned to you.

Fraud

We and the Department of Health and Social Care take fraud very seriously. We know that the majority of students are honest, but some do make fraudulent claims.

We are determined to catch these people and take every step possible to protect public funds.Report fraud

Complaints 

If you have a reason to complain about any aspect of our service, contact us by:

Telephone: 0300 330 0521Find out about call charges
Email: nhsbsa.lsfcomplaints@nhs.net

If we can’t resolve your complaint, we’ll advise you on what you should do next. You can find out more in our corporate complaints procedure.

Appeals

If you think we've made a mistake or you disagree with the decision about your LSF application, you can ask for your application to be independently reviewed.

Ask for a review by writing to us at:
The Review Section
Learning Support Fund
Student Services
Hesketh House
200-220 Broadway
Fleetwood
FY7 8SS

You’ll normally get a response within 10 working days.