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Contact us

Telephone system issue

We can’t hear some of our customers on the telephone. When this happens our agent will let you know and end the call.

You can try calling us back straight away or at another time. You can also find information about our services at www.nhsbsa.nhs.uk/askus
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You can also contact us on Twitter @NHSBSA_LSF or on our Facebook page /LearningSupportFund.

We're working with engineers to fix this as soon as possible.

We apologise for any inconvenience caused.

Contact us about your Learning Support Fund account either by using our online form or by:

Telephone: 0300 330 0521
Email: nhsbsa.learningsupportfund@nhsbsa.nhs.uk
Twitter: @NHSBSA_LSF
Facebook: LearningSupportFund
Textphone: 18001 0300 330 1345
Monday to Friday 8am to 6pm and Saturday 9am to 3pm

You can also write to:
Learning Support Fund
Student Services
Ridgway House
Northgate Close
Middlebrook
Bolton
BL6 6PQ

When you post something to us you must:

  • write your LSF reference number above the first line of our address
  • include your LSF coversheet (you can get this from your online account)
  • include a pre-paid stamped addressed envelope for your supporting documents to be returned to you.

Fraud

We and the Department of Health and Social Care take fraud very seriously. We know that the majority of students are honest, but some do make fraudulent claims.

We are determined to catch these people and take every step possible to protect public funds.

Report fraud

Complaints 

If you have a reason to complain about any aspect of our service, contact us by:
Telephone: 0300 330 0521
Email: nhsbsa.lsfcomplaints@nhs.net

If we can’t resolve your complaint, we’ll advise you on what you should do next. You can find out more in our corporate complaints procedure.

Appeals

If you think we have made a mistake or you disagree with the decision about your LSF application, you can ask for your application to be independently reviewed.

Ask for a review by writing to us at:
The Review Section
Learning Support Fund
Student Services
Hesketh House
200-220 Broadway
Fleetwood
FY7 8SS

You’ll normally get a response within 10 working days.