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Contact us

Contact us about your Learning Support Fund account either by using our online form or by:

Telephone: 0300 330 0521
Twitter: @NHSBSA_LSF
Facebook: LearningSupportFund
Textphone: 18001 0300 330 1345
Monday to Friday 8am to 6pm and Saturday 9am to 3pm.

The contact centre will be closed on Christmas Day, Boxing Day and New Year’s Day. It will be open between 8am and 4pm on Christmas Eve and New Year’s Eve.

You can also write to:
Learning Support Fund
Student Services
Ridgway House
Northgate Close

When you post something to us you must:

  • write your LSF reference number above the first line of our address
  • include your LSF coversheet (you can get this from your online account)
  • include a pre-paid stamped addressed envelope for your supporting documents to be returned to you.


We and the Department of Health and Social Care take fraud very seriously. We know that the majority of students are honest, but some do make fraudulent claims.

We are determined to catch these people and take every step possible to protect public funds.

Report fraud


If you have a reason to complain about any aspect of our service, contact us by:
Telephone: 0300 330 0521

If we can’t resolve your complaint, we’ll advise you on what you should do next. You can find out more in our corporate complaints procedure.


If you think we have made a mistake or you disagree with the decision about your LSF application, you can ask for your application to be independently reviewed.

Ask for a review by writing to us at:
The Review Section
Learning Support Fund
Student Services
Hesketh House
200-220 Broadway

You’ll normally get a response within 10 working days.