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Help and support for applicants

We've published information to support applicants with the new NHS Jobs service.

Accessing the new NHS Jobs service 

When selecting the Apply for this job button on our current NHS Jobs service, you’ll be redirected to our new NHS Jobs service to complete your application.

You can view a list of your previous job applications you’ve made on our new service, or add this link to your bookmarks to use again in future:

Creating an account

If you have an existing NHS Jobs account on our current service, you’ll be required to create a new account on our new service. To do this, select Create an account.

Signing in

NHS Jobs will send confirmation of your username and password to the email address you provided.

Choosing a password  ​​​​​

When you first log in, you’ll be prompted to change your password. Choose a secure password that only you know.

Your password needs to include:

  • a number
  • a mixture of upper and lowercase letters
  • 8 characters or more

Resetting your password

If you’ve forgotten your password you can reset it yourself on the Sign in page.

Follow the Forgot your password link and enter your email address.

You’ll receive an email to your registered address with a password reset link.

Problems logging in

If you have problems logging in, contact the NHS Jobs team for support by:
Telephone: 0300 330 1013

We’re available Monday to Friday between 8:00am and 6:00pm and Saturday between 09:00am and 03:00pm.

Find out about call charges.

Applying for a vacancy - new user

To apply for a vacancy, you’ll need to provide your personal and educational details, previous and current work history, as well as any skills and experience that you feel are relevant to the job role. The system will automatically ask you for these details during the process of completing your application.

If you have an existing NHS Jobs account with a saved profile, you can copy and paste the information from your current NHS Jobs account to the new NHS Jobs service.

The application process

When you’ve submitted your job application, you’ll receive an applicant reference number.

For example, AR-123456-12345.

You’ll receive an email from the employer confirming whether you have been successful or unsuccessful during shortlisting with an invitation to interview.

If you have any questions or queries regarding the role, you can contact the employer using the details provided on the job vacancy.

For more help on applying, read our applicant's guide to making a job application in the new NHS Jobs system (Word: 2MB)

Applying for a vacancy - existing user

If you've created an account in the new NHS Jobs service and recently applied for a vacancy you can use your saved information for a new application.

On applying for a vacancy you'll be asked, "do you want to use your saved information for this application?" 

If you select yes, you'll be able to review and edit your existing application information and only add the missing information.

If you select noyou'll need to enter all of your information again.

Responding to an interview

If you have been shortlisted for a vacancy, you'll receive an email confirmation with a link to respond to the interview. 

You can choose to:

  • accept the interview date and time
  • decline the interview date and time

Read our applicant user guide on how to respond to an interview (PDF: 450KB)

Your feedback

In the new NHS Jobs service, we’ll be evaluating the process of applying for a vacancy.

Your feedback is valuable to us to ensure any bugs are resolved or improvements are made to ensure we are meeting our users’ needs.

You can tell us your feedback by selecting 'give your feedback to improve the servicelink once you’ve submitted your application.

You can also give us feedback by email.

Contact and support 

You can also contact the NHS Jobs team for support by:

Telephone: 0300 330 1013

We’re available Monday to Friday between 8am and 6pm and Saturday between 9am and 3pm.