You can contact us about your student funding online or by phone or post.
NHS Student Bursary queries
Online: using our online form
Telephone: 0300 330 1345
Textphone: 18001 0300 330 1345
Monday to Friday, 8am to 6pm and Saturday, 9am to 3pm.Find out about call charges
Or you can write to:
NHS Student Bursaries
When you post something to us you should:
- include your student coversheet (you can get this from BOSS)
- write your SBA reference number above the first line of our address on the envelope
You are strongly advised to include a pre-paid envelope for your original documents to be returned to you securely. If you do not include one, they will be sent back by standard second class post.
We and the Department of Health and Social Care take bursary fraud very seriously. Although the vast majority of applications we receive are genuine, occasionally fraudulent claims are made.
We are determined to catch these people and take every step possible to protect public funds. Report bursary fraud
If you have a reason to complain about any aspect of our service, contact us using the details above and we’ll try to resolve your complaint. Or you can email us directly at firstname.lastname@example.org.
If we can’t resolve your complaint, we’ll advise you on what you should do next. You can find out more in our corporate complaints procedure (PDF: 132KB).
If you think we've made a mistake or you disagree with the decision about your bursary application, you can ask for your application to be independently reviewed.
Ask for a review by emailing us at email@example.com.
or in writing to:
NHS Bursary Appeals
NHSBSA Student Services
You’ll normally get a response within 10 working days.