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Provider Assurance Ophthalmic

Activities we carry out

We work on behalf of NHS England and NHS Improvement (NHSEI) on the following tasks:

Annual general ophthalmic services (GOS) complaints

The 2019/20 GOS complaints submission ran in conjunction with the 2020/21 submission. This was initially paused due to Covid-19, opening on 26 July 2021 until 3 September 2021. 

NHSBSA conducted a follow up exercise for contractors who had not submitted. This ran from Monday 20 September 2021 until Monday 18 October 2021.

A final window opened on Monday 7 February 2022 until Sunday 27 February 2022. This was to give GOS contractors who had not yet submitted a response a final opportunity to do so.

Under GOS regulations 2008, contractors are required to submit an annual form that shows the number of written complaints received in their practice.

If contractors have not received any complaints a ‘zero return’ is required.

Annual GOS Complaints Submission Briefing 2020-2021 (Word: 547KB)Annual GOS Complaints Submission Briefing 2020-2021 Follow up (Word: 712KB)Annual GOS Complaints Submission Briefing - Final Window (Word: 657KB)

If you have any questions, contact our provider assurance team by:

Email: nhsbsa.paos@nhs.net

Our core hours are 8am to 4:30pm, Monday to Friday.

GOS 4 pre-authorisation 

We must authorise all claims for GOS 4 repair or replacement vouchers.

Ophthalmic contractors are required to seek pre-authorisation from us for all GOS 4 claims. Patients are entitled to a GOS 4 if they have damaged or lost their glasses and they are: 

  • aged 16 or over 

  • in receipt of a particular benefit 

  • have a qualifying health condition 

 Patients aged 16 to 17 and in support of local care do not need pre-approval.  

Read the updated GOS 4 National Briefing (Word: 242KB).

You should contact us before carrying out any repair or providing replacement glasses. If patients contact us directly, they will be directed back to the appropriate contractor.  

To get authorisation, you should complete our GOS 4 Pre-authorisation Template (Word: 242KB) and email it to our provider assurance team at nhsbsa.paos@nhs.net.

Prior to authorising the GOS 4, under instruction from the Optometric Fees Negotiating Committee, we will ask you some questions about the claim. 

Once we’ve received the information from you, we will assess your claim as quickly as possible. 

Free CPD events

To assist GOS contractors and performers claim the appropriate fees for GOS in England, our team of clinical advisors is delivering a series of General Optical Council (GOC) accredited CPD events. These events are free of charge and will be delivered online throughout the months of September and October 2022.  

Attendance to the CPD event (C-102790) provides one interactive GOC point under the Leadership and Accountability domain. It is pre-approved and not a self-directed learning point.

The content of the CPD events will cover the appropriate use of recall codes, together with specific clinical examples on how the frequency of sight test recalls should be applied for different types of GOS patients.

Each event will last an hour and the dates and times of our current sessions are listed below:

  • Wednesday 7 September 2022 - 7pm
  • Tuesday 13 September 2022 - 7pm
  • Thursday 22 September 2022 - 7pm
  • Monday 26 September 2022 - 7pm
  • Sunday 2 October 2022 - 7pm
  • Friday 7 October 2022 - 8.30am
  • Monday 10 October 2022 - 12.30pm

Book your space on our next event

Under the Lens articles

Under the Lens is a series of articles from our clinical advisor team. We publish content based on feedback we receive from GOS contractors.

Our latest articles are:

Under the Lens: Pre-authorising your GOS 4 vouchers (Word: 102KB)

If you have a suggestion for a future topic, please contact: nhsbsa.paos@nhs.net.

How to apply for an NHSmail account

If you're a GOS contractor, NHSmail is a safe and secure way to communicate with us. 

To get an NHSmail account, complete our online form. This process can take up to two weeks.

The Data Security Protection (DSP) Toolkit must be completed before applying for an NHSmail account. This requirement was temporarily waivered until 30 June 2021.

Note that this registration route is only available to organisations with 10 or less practices at the present time.

Ophthalmic Bulletin

If you would like to receive our bulletin by email, complete the Ophthalmic Bulletin request form and we'll add you to the distribution list.

Contact Us

Due to coronavirus (COVID-19), our phone lines for Provider Assurance Ophthalmic are temporarily unavailable. If you need to contact us, we're available to support by email between 8am and 4:30pm. You can email us at nhsbsa.paos@nhs.net.